Were always here to help. Can Vivid Seats purchase my tickets from me instead? The arbitrators award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. This includes any attempt to defraud or otherwise harm Vivid Seats or sellers on the Marketplace. If you want a refund, you can request it through your Burner Profile, according to the website, but Burning Man is urging ticket holders to donate to Burning Man Project to help keep staff and the Burning Man vision alive. Check out our directory. On rare occasions when pricing errors occur, Vivid Seats shall not be liable to the customer for this error. . Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM Want a quote from. Where is it? Vrbo took my $1,270! If the event is postponed, your tickets will likely be good for the new date (depending on the venues policies). If your admission to the event is denied or revoked because (i) you have willfully failed or refused to comply with any such safety and health policies of the venue and/or event organizer/promoter, or (ii) if you have failed any health screenings or lack the vaccination status required by the venue and/or event organizer/promoter, you will not be eligible for any compensation from Vivid Seats. By placing an order, you authorize Vivid Seats to charge your method of payment for the total order amount. DoNotPay Can Be Your Little Swiss Army App. Taking legal action such as filing civil or criminal charges or seeking an injunction. If your event was rescheduled, Ticketmaster will contact you as soon as they know the new date. VIVID SEATS IS NOT RESPONSIBLE IN ANY WAY FOR THE ACCURACY OR SUITABILITY OF ANY PAYMENT OF TAXES TO ANY ENTITY ON YOUR BEHALF. If you would like a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. Vivid Seats LLC | Complaints | Better Business Bureau Profile You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Vivid Seats $7.5 Million COVID Refund Class Action - TicketNews We provide users with legal assistance needed to, If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solution. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. Opening safely is a very complex project that involves countless new procedures and equipment, all of which require extensive training. Here we provide a current status report for our Vivid Seats customers and especially those who purchased tickets impacted by the COVID-19 shutdown and related postponements or in some cases, formal cancellations: Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. Once the arbitration of the dispute or claim for non-injunctive relief has concluded, You and/or Vivid Seats may seek the injunctive relief (including the public injunctive relief) in court to the extent permitted by law. We will not be opening our Texas theaters this weekend, they tweeted. These Sales Terms, the use of the vividseats.com and our mobile application, and any purchases of tickets hereunder will be governed by the laws of the State of Illinois, subject to conflict of law principles. If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. DoNotPay can help you sue the company in small claims court. By using or visiting this siteor purchasing tickets in any manner from the Vivid Seats Marketplace, you expressly agree to abide and be bound by these Sales Terms, as well as all applicable laws, ordinances and regulations. Privacy Policy and Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. Delegation: The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the formation, existence, scope, validity, interpretation, applicability, or enforceability of this agreement to arbitrate, or any part of it, or of these Sales Terms, including, but not limited to, any claim that all or any part of this agreement to arbitrate or the Sales Terms is void or voidable. Cancellation Policy : Vivid Seats Customer Support The company reviewed his case and agreed to refund his tickets. Vivid Seats will email customers whose events are canceled or postponed. If you are under the age of 18, then you may only use this site or our customer call center in conjunction with, and under the supervision of, a parent or guardian. THE SITE, THE MATERIALS ON THE SITE AND ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. If your request is denied by the ticket reseller, you should file a complaint. Vivid Seats was forced to enter a multi-million dollar settlement over its clients' refusal to grant refunds last October with the New York Attorney General, Letitia James. Subscribe now. Any request for payment of fees by Vivid Seats should be submitted by mail to the AAA along with the Demand for Arbitration, and Vivid Seats will make arrangements to pay all necessary fees directly to the AAA. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Vivid Seats Settlement - Home Why is it taking so long to get a cruise refund? Please note that direct sunlight or heat can damage certain types of tickets. This Rewards Cash is ready to be used right now through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. Can a vacation rental host cancel my stay and keep my money? It is your responsibility to make certain that your mobile device is charged with sufficient power so that you can access your tickets when you arrive at the venue. The service and delivery fees cover the costs of company operations, including connecting buyers to sellers with premium inventory to listed events, premium customer service, website improvements, and safe and secure checkout and delivery of ordered tickets. Himberger was desperate to get a refund, and Vivid Seats wouldnt respond to his queries. Wondering what else DoNotPay has up its sleeves? Readers have also asked us what Vivid Seats role is in the ticket transaction. Further, the provision that has been deemed to be invalid or ineffective shall be enforced to the greatest extent permitted by law. GILFORD, N.H. . In most cases, the company will send you a notice via email after they confirm that an event has been canceled. An on-time delivery for purposes of this paragraph means delivery prior to the actual start time of the performance, regardless of the performance start time previously posted by any party. While AMC has no plans to reopen theaters right now, according to a statement on Deadline, AMC Stubs Members dont need to worry. But you never know. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. Will this be the busiest spring break ever? Most complaints are from ticket billing and delivery issues. (the "Settlement Class" or "Settlement Class Members"). E-tickets Within a few minutes of placing your order. You will not seek a chargeback from a payment card issuer directly on legitimate charges, i.e., where our refusal to refund or credit a ticket purchase conformed to these posted sale terms. Your continued use of the site following Vivid Seats' posting of revised terms and conditions constitutes your acceptance of the revised agreement. If you purchased your ticket from Telecharge and the event has been suspended or canceled, Telecharge will email you with instructions on how to exchange or refund your tickets, according to its website. Vivid Seats reserves the right to change the delivery method, at its sole discretion, and may deliver tickets for any order up to the event start time listed on the tickets. If 60 days has passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time.. As always, guests are able to modify these bookings if Walt Disney World Resort opens before or after that time. If you have a ticket starting March 12 through the closure, you can use it for any date until December 15. If you do not opt out within thirty (30) days, then you accept all terms and conditions of the arbitration and dispute resolution procedures described above. Based on the behavior of the company, people assume its a subsidiary of Ticketmaster. Vivid Seats will provide you with a form to complete. If you would like us to submit such a request, the payment method on file will be charged 15% of the order total for the re-issuance of your tickets (maximum of $200). Authorization Form . If I opt for a refund, when will I receive it? Im unhappy about the way Vivid Seats and other ticket sellers have been handling their pandemic events. You may not download, print, copy, reproduce, distribute, transmit, broadcast, display, sell, license or otherwise use or exploit any of the Content except in the course of viewing the site online for lawful purposes, and in making single copies of selected pages of the site for personal use and not for distribution or posting on any other site. Such complaints shall be decided by an independent arbitrator in accordance with these Sales Terms. Further, you and Vivid Seats each agree that the Sales Terms evidence a transaction involving interstate commerce and will be governed by and construed in accordance with federal law to the fullest extent possible. Password must be at least 8 characters and contain: As part of your account, youll receive occasional updates and offers from New York, which you can opt out of anytime. It offers peace of mind, safety and security., Yeah, sure. Because you will have an opportunity to look at the tickets available for a particular event and determine which tickets to purchase, it is your responsibility to confirm any relevant details by contacting Vivid Seats. Postponed or rescheduled events will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate refund requests from the ticket seller. STUBHUB / VIVID SEATS / OTHER THIRD-PARTY RESELLERS . Shania Twain Gives Rare Update on Her Ex-Husband and Ex-BFF. The hotel gave me a refund for our room even though it was too close to the show date, he says. State arbitration laws do not govern in any respect. You\'ll receive the next newsletter in your inbox. If you wish to pursue a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. Follow these steps to get a Vivid Seats ticket refund: Answer a few questions about the transaction and merchant, How To Request a Vivid Seats Ticket Refund, Requesting a Vivid Tickets Refund via Email, Requesting a Vivid Tickets Refund via Phone Call, Explain your situation and why you wish to receive a refund. YOU AND VIVID SEATS EACH WAIVE ANY RIGHT TO A JURY TRIAL AS WELL AS ANY RIGHT TO BRING CLAIMS IN OR OTHERWISE PARTICIPATE IN A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING, AS SET FORTH BELOW. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. For the avoidance of doubt, the waiver of the right to bring claims in or otherwise participate in a class, representative, or consolidated action or proceeding set forth in the Class Action Waiver provision below does not prevent You from seeking public injunctive relief in an individual capacity to the extent otherwise permitted by law. The Vivid Seats marketplace is open to the exchange of any tickets for which there is a market, and that do not violate Vivid Seats policies. I dug a little deeper. You and Vivid Seats EXPRESSLY WAIVE ANY ABILITY TO MAINTAIN A CLASS ACTION IN ANY FORUM. We list the names, numbers, and email addresses of the Discover executives on this site. Vivid Seats reserves the right to cancel and refund the buyers order at any time for any reason. Delivery will occur on or before the delivery date on the listing, regardless of delivery method. We publish the names and emails of customer service managers. By purchasing tickets, you acknowledge and agree that you will comply with such policies and your attendance at the event is conditioned on such compliance. Himbergers case is about more than a company that tries to keep your money. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. As terms and conditions may vary by state or event or over time, the specific terms and options available to you will be clearly explained in this email notice. Due to the unique nature of SXSWs business, where we are reliant on one annual event, we incurred extensive amounts of non-recoupable costs well in advance of March. . Our Copyright Agent for notice of claims of copyright infringement can be reached at: Attn: Copyright Complaints24 E. Washinton St., Floor 9,Chicago, IL60602orlegal@vividseats.com. The Vivid Seats Covid-19 Refund Settlement funds are to be used to refund customers who bought tickets for canceled events from Vivid Seats. Email Delivery . Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Vivid Seats is not responsible for lost, stolen, damaged, destroyed or otherwise inaccessible tickets and will not provide compensation for your order if you cannot locate or access your tickets once they are delivered to you. Confirmed orders may be filled with comparable or upgraded tickets if the original tickets are no longer available. The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so. Is Vivid Seats Legit or Real? | Vivid Seats Reviews (2022) Information Regarding the Coronavirus Impact - Vivid Seats You can access DoNotPay from your web browser. Under these circumstances, I think a credit card dispute is absolutely fine. Himberger lives in Virginia. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. One of them is about the companys ownership. Over the last several months, our advocacy team has received several questions about Vivid Seats. This site is protected by reCAPTCHA and the Google Terms of Use | Vivid Seats For listings with no designated delivery method, tickets will typically be shipped by UPS. To qualify for compensation, the buyer must return their tickets to Vivid Seats within 2 weeks of notice from Vivid Seats that the event is deemed Cancelled. No refunds or other compensation will be given without the original tickets, unless otherwise determined by Vivid Seats, in its sole discretion. I purchased tickets to an event that has been canceled due to the coronavirus. Denying access to the Vivid Seats Marketplace. You can also email us or check out our FAQs.Well be with you ASAP. If your event was canceled, your Rewards Cash is available now and ready to be used through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. And Discover Discover! If Vivid Seats changes any term or condition, said modification, revision and additional information shall be posted here, automatically replace the existing terms and conditions, become effective immediately, and become binding on all users of this site. Here are what the top ones have to say. The parties will confer to attempt to agree to an arbitrator from the submitted list and to advise the AAA of their agreement. If you have Cinemark Movie Rewards points, those will be extended to June 30, according to its website, and its Movie Club membership will pause payments while the theaters are closed. Vivid Seats shall not be liable or responsible for any inconsistencies discovered after the 48-hour window has passed. This FAQ explains our general policy and approach. So, first and foremost, please look for (and look to) this email notice. If the investigation results in a finding that you either did not attempt to use your tickets, you were granted entry, or your claim that you were denied entry has been found to be false, you will not be refunded and you may be subject to the consequences described below. By using this site, you agree not to use any false personal information or use an invalid or unauthorized credit or debit card. Vivid Seats denied an Eagles fan a refund. How he got his money back Any customers holding tickets through June 7, 2020 that have not received an email by April 12 should reach out to their point of purchase for information regarding exchanges or refunds.. By placing your order, you (i) acknowledge that sales are subject to our final sale terms, including the refund, postponement, and cancellation policies as stated throughout these terms; (ii) you acknowledge that Vivid Seats does not offer buyers remorse refunds; and (iii) you authorize Vivid Seats to charge your method of payment for the total amount, which includes the ticket price, service and delivery fees and any applicable taxes. 100 million sold,100% Buyer Guarantee. There is no need to contact us right now, the website reads. How Vivid Seats Works - Vivid Seats All ticket holders will receive emails with their options beginning May 1. Even though Texas will allow movie theaters to open May 1, Alamo Drafthouse says it wont. Bought tickets for Agust D Suga tour off vivid seats how concerned The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so. THE PROVISIONS OF THIS SECTION DO NOT APPLY TO THE EXTENT, AND ONLY TO THE EXTENT, NOT PERMITTED BY APPLICABLE LAW. Governing Law: The Federal Arbitration Act (FAA) governs this agreement to arbitrate in all respects. No, Vivid Seats will not grant you a refund for postponed events. Therefore, we recommend checking the venue and artist websites, event pages, and social media channels. Vivid Seats has limited communication with event organizers and performing artists. Can I exchange my tickets for a different quantity, or for tickets to another date or event. Tickets for some events are impossible to come by, so you may only find them on the companys site. Vivid Seats allows refunds under specific conditions. SXSW, like many small businesses across the country, is in a dire financial situation requiring that we rely on our contracts, which have a clearly stated no refunds policy. Nothing contained on the site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Vivid Seats Property without the express written permission of Vivid Seats. While a credit would seem reasonable under normal circumstances, I feel we should receive a refund. If you would prefer a cash payment, you must submit a claims form. Why cant I get one? Shoots Twice (Hockey) Livid With VividHow To Demand a Vivid Seats Refund. A full-service national event ticket marketplace. I know my next step wasnt what you advise, but I went to Discover for relief by filing a credit card dispute, he says. If you do not wish to be bound by this agreement to arbitrate and/or the Class Action Waiver, you must notify Vivid Seats in writing within thirty (30) days of the date that you first access the site. Instant Download Within a few minutes of placing the order. If those tickets are no longer available, Vivid Seats reserves the right to replace tickets with comparable or upgraded tickets, at Vivid Seats sole, reasonable discretion. If youre on a monthly payment plan, payments will be stopped while the park is closed. These expenditures, and the loss of expected revenue, have resulted in a situation where we do not have the money to issue refunds, SXSWs statement to Billboard says. What do I do if my event is cancelled? You also agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on any Content. Please note, the ticket price may be higher than the face value that appears on the ticket. Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Vivid Seats Refunds for Event Tickets Settlement Website. Vivid Seats Client Settles Refund Lawsuit With Pennsylvania AG - TicketNews Tickets purchased AFTER the rescheduled date has been announced will not be eligible for this refund, AEG Presents website reads. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. All orders placed on Vividseats.com or through our customer call center must be confirmed by the respective seller before the Buyer Guarantee takes effect. Ticket prices may be above "face value" listed on the ticket (they may also be below "face value"). Thanks for your patience. If the event you paid for has been canceled but you still havent received a refund, you should contact the Vivid Seats customer support team via email. Sit back and relax while we do the work. If a rescheduled date has already been announced, you will receive an email in May with instructions on how to request a refund. THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. See all 28 articles. YOUR USE OF THE SITE AND ANY MATERIALS PROVIDED THROUGH THE SITE ARE ENTIRELY AT YOUR OWN RISK. You agree not to use or permit anyone to use information provided through Vividseats.com for any unlawful or unauthorized purpose. If your event was canceled, Ticketmaster will issue you a full refund, according to its website. How do I get my compensation? VIVID SEATS DISCLAIMS, TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SITE, THE MATERIALS, AND ANY TICKETS OR SERVICE OBTAINED THROUGH THE SITE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING OR USAGE OF TRADE. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. If you need help with any problem,please contact us through this form.
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