If your event was canceled, in most cases you won't need to do a thing: we'll inform you of the cancellation and refund the amount you paid for your tickets, including all fees (except UPS and retail pickup, and fees on certain Major League Baseball purchases) on the same payment method used for purchase. Only 120% coupon? 2. Viagogo refused to refund her . StubHubs FanProtect promise boasts that every order is 100% guaranteed because 99% guaranteed just sounds sketchy.[11] If you think that is a broken promise because receiving future credit for an event that may never happen just sounds sketchy too, file a refund arbitration claim to get your money back. Read Customer Service Reviews of stubhub.co.uk - Trustpilot Looking for a ticket refund? StubHub reaches agreement to repay Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Avoid close contact with people who are sick. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. The StubHub promise used to be every order is 100% guaranteed, but now due to the coronavirus, the company is no longer giving refunds. Request to speak to a Vivid Seats agent. Ways to get your money back for an event cancelled due to - Finder If these are not available, you will likely get a full refund. All rights reserved. And for that, the law is on your side. As if the cancellation of sporting events and concerts wasn't enough. YouTubes privacy policy is available here and YouTubes terms of service is available here. Then theres the question of the legality of the move, beyond any ethical shortcomings. The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. Got our money back last week. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. Save my name, email, and website in this browser for the next time I comment. Does StubHub refund playoff tickets? - KnowledgeBurrow.com How are others in the industry handling this? But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic.. Now, the company is the subject of two class action lawsuits Refunding tickets to a cancelled event - stubhub.community [5] If your refund demand is for more than $10,000 (which seems unlikely in most cases; if youre buying those kind of tickets, take me with you next time), you may be required to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis. If you can do that, it will be up to the arbitrator to determine how much StubHub must pay for the arbitration costs. All Rights Reserved. 8 Feb 2023. Its just missing with no explanation. It turns out, according to BankRate, more than half of people who laid out cash for events since the pandemic shut everything down didn't get it returned, and 60% have given up trying. AG Racine Announces Settlement With StubHub Over Cancelled Tickets 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now, Cassidy told Axios.com. The Associated Press. seq., it seems unlikely that an arbitrator would find a claim demanding a refund in the context of a COVID-19 event cancellation to be so frivolous as to award arbitration fees against the consumer. Not surprisingly, this new policy has been heavily criticized. Join us for a free, virtual event for International Women's Day on March 8! This material may not be published, broadcast, rewritten, or redistributed. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Ja Morants allegations of aggression off the court, explained. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Date of experience: 20 January 2023. StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money Even on March 12, as major cancellations had begun to be announced, StubHub emailed users to say, "We have your back," and assuring them they could still get refundsbut also offering, as an alternative, coupons for 120% of the tickets' prices, redeemable for a year. Lindsay is the author of this solution article. Now, StubHub customers can't even get their money back, after a change in company policy amid the coronavirus pandemic. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. The buyer will be provided a credit for 120% of the total amount originally paid or the option of a cash refund. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. Third-Party Ticket Purchasing: Do's And Don'ts | EDM Identity Most venues, ticket platforms, and resellers are offering full refunds (ticket fees included) when an event gets canceled. If the event for which you bought ticket (s) was cancelled, as indicated on your Notification, you are entitled to a refund of the paid value subject to the exclusions as set forth herein, unless the Event Organizer is offering a Credit (as defined below), and you want to accept that Credit. Customer service all the way to your seat, 2000-2022 StubHub. Consumers shouldnt have to underwrite the business problems of this company that can no longer honor the agreement they made, he said. StubHub issuing refunds for events canceled due to COVID - The Enquirer As if the cancellation of sporting events and concerts wasnt enough. Its been well-reported in the media[2] and is the subject of a class-action lawsuit. StubHub is offering the retroactive refunds now because the live events industry is opening back up. You might noticed something is missing. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. 2023 Cox Media Group. Suite 1800 Financial Center College basketball conference tournament predictions: Picks for every mens league. Some have received refunds, StubHub said, "in jurisdictions where they are required. Financial experts say there are rumors StubHub may not even survive the pandemic, but for now it's still trying to weather the storm. Eli Lilly announced a cap on insulin costs. Buyer Guarantee | SeatGeek He immediately requested a refund. Straight-up refunds for purchases from official outlets. President Donald Trump says he spoke with several families including Antwon Rose's President Donald Trump says he spoke with several families including Antwon Rose's. Opinion: StubHub's Urgent Peril and the Industry Response - TicketNews Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Farley said refunds should be a piece of cake. If you've purchased tickets, you'll . 4. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. How Do I Get Stubhub to Refund a Charge? - GetHuman The company is a registered Since its inception in 2000, StubHub has grown to become the world's largest ticket resale marketplace. FORTUNE may receive compensation for some links to products and services on this website. Fax: 251.432.1700, Business Services and Commercial Litigation, Author: Bradley R. Hightower Your donation today powers the independent journalism that you rely on. StubHub Settles For More Than $9.5 Million With Customers Denied Cash Ticketmaster and its owner, Live Nation, whose pandemic ticketing policies were also subject to complaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Unless you want a refund)." SBNation.com. Learn about careers at Cox Media Group. Recently, we announced this as our standard policy for canceled events, with refunds available in jurisdictions where they are required. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. Will 2021 Become StubHub's Nightmare Year? - forbes.com Customers can choose to keep their credits if they like. No matter which option you choose, you must also send a copy to StubHub at the following address (which is different from the address where you sent the Notice of Dispute form): StubHub, Inc. But these are unprecedented times.. Fax: 205.328.7234, 603 Duling Avenue COVID-19 Impacted Events Updates : StubHub Also, always look at the delivery date for the tickets to ensure they arrive before you leave . StubHub suspended that policy in March 2020, following the mass . All rights reserved (About Us). StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. Please enter valid email address to continue. If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. No problem. StubHub - Buy & Sell Concert, Sport & Theatre Tickets Help us improve this article with your feedback. Whenever that might be. The settlement will also end a multi-state investigation into StubHub's alleged refusal to provide customers with refunds for cancelled events, reports Law360. You don't throw him out of the restaurant," Rossman said. If a team, venue, or event organizer invalidates a ticket to implement social distancing requirements, well treat the order as canceled. At regular volume, we can afford to take that risk. Offers may be subject to change without notice. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation. A StubHub official said Wednesday the company doesn't discuss active litigation. First published on August 20, 2020 / 6:06 PM. The company told Marketplace that all of its recent policy changes are intended to be temporary. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told the Associated Press. StubHub owed him $111.36. StubHub is here for you, reads part of the email, which was signed by company president Sukhinder Singh Cassidy. At first I was skeptical after reading poor reviews, I guessed they might purchased from untrustworthy sellers. Explain your situation and why you wish to receive a refund. [5] Better yet, because the arbitration proceeding is administered by the American Arbitration Association (AAA) and its consumer arbitration rules permit the arbitrator to award you any legal fees and costs you could have received in court (consumer-friendly California law applies per the user agreement),[6] you can hire a lawyer to file your refund arbitration claim and StubHub will likely have to pay his/her fees and costs too. StubHub is here for you. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). Christian & Small LLP represents a diverse clientele throughout Alabama, the Southeast, and the nation with clients ranging from individuals and closely-held businesses to Fortune 500 corporations. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Unfortunately, as our complaint alleges, StubHub is breaching its .
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