You may find other users information to be offensive, harmful, inaccurate, or deceptive. NSW Fair Trading investigating Viagogo for unlawful behaviour. FILE A DISPUTE WITH YOUR BANK. Be the first to hear about special offers. Each refund request must be individually assessed under the relevant legal authority or administrative rules.. Ultimately there are two questions to be answered . Four, if you pay by credit card and the tickets turn out to be fake, you may be able to ask your credit card company for a chargeback (ie, a refund). The court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. viagogo charge three times the ticket price and then the tickets do not arrive and are not valid at the venue. Event dates, times, venues and subject matter, which are listed on the ticket, may change. All sales and bids are final. Key points: Viagogo has been a target of consumer and industry backlash The Australian Competition and Consumer Commission reprimanded the ticket reseller for misleading advertising Viagogo is charged with breach of contract, unjust enrichment, and violations of Florida's Deceptive And Unfair Trade Practices Act. Kiwi issues warning after Viagogo 'ripped off' elderly mother 6.7 Third Party Information. Consumers urged to avoid viagogo | NSW Government In the ACCC's case, the spotlight was placed on Viagogo's use of the word "official" in its Google advertisements over two months in 2017, leading many customers to conclude it was an official seller rather than an online marketplace. I haven't received an email confirming my order. You consent to the exclusive personal jurisdiction and venue of Swiss courts. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. The Department of Home Affairs acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. 1.4 Modification. ! Viagogo must sell StubHub's non-US business - BBC News Read more: "Viagogo is committed to providing an important service to consumers that use our platform," he said. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. The ACCC enforces the Australian Consumer Law which applies to tickets as well as other consumer goods and services. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. How can Viagogo get away with charging such big fees? A new screen will display that allows you to begin your refund request. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. 2.15 Claims under the viagogo Guarantee. Stay informed. In NSW, ticket sellers are prohibited from reselling a ticket for more than 10 per cent above the original price for an event held in the state. VIAGOGO are nothing but THIEVING SCAMSTERS Date of experience: 08 November 2021 TR Trish 3 reviews AU 25 Jul 2021 Viagogo Platform for Scammers Ticket Buyers Left 'Holding the Bag' After Viagogo Changed Refund Stay Up to Date Be the first to know about the latest events and special offers privacy policy Regional Settings Country: Australia Language: English (Australia) Currency: US$ United States Dollar More Help Centre About Us Affiliates Careers Those phrases "had the effect of drawing the consumer further into a marketing web and also a transactional web", the judge said. 2.9 a) Exception to Sellers Obligation to Confirm. More like the well-compensated enabler of a dodgy platform for ticket scalping, it seems. The message from Viagogo is "please note these tickets may not be available again if you abandon them''. Viagogo's business model In 2020, Viagogo were fined $7 million in a court case brought on by the ACCC. In August 2017, the ACCC announced it was taking Viagogo to court. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. All transactions are monitored to ensure that sellers deliver through registered couriers such as UPS. The "on its site" disclaimer that followed was in a distinctly lighter font. Last year, a Federal Court judge found the Swiss-based company had breached Australian Consumer Law and made false or misleading representations. I understand the answer but I dont like it. Why is the price printed on the ticket different to what I paid? You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News Australian Competition and Consumer Commission (ACCC). She warns other event goers to avoid Viagogo at all costs. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. you or your sponsor have advised the Department that you are no longer in a relationship and you will no longer be pursuing a Partner visa. Viagogo may have toned down its pressure selling tactics, but it hasn't exactly changed its ways. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). Viagogo still offering worthless tickets to unsuspecting customers - Stuff 2.16 Season Cards. Mr Sims said many consumers were caught out by the "extraordinarily high" fees. "My wife was searching online for Elton John tickets as a gift for my parents and the first result that came up was Viagogo," Glenn tells us. Frequently Asked Questions | Opera Australia 2. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. the price it is sold for on the primary market). 7.1 Ownership of Intellectual Property. We may investigate complaints and violations of our policies. Piggyback tickets may not be sold in the same listing. If you need to buy second-hand, know the risks. 3.3 Laws and Regulations. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. The Google spokesperson says Viagogo is now "making clear that tickets subject to resale restrictions may not provide access to the event, ceasing advertising tickets for resale where resale is legitimately prohibited, and ceasing claiming that tickets are valid when organisers and event promoters find them invalid". In recent years various state and territory governments have also introduced specific legislation regulating the reselling of tickets, such as maximum price caps. Viagogo to pay $7 million for misleading consumers | ACCC They rush you and make their websites look just enough like they could be official ticket sellers. Viagogo Reviews - 1,776 Reviews of Viagogo.com | Sitejabber Getting a refund - Home Affairs viagogo - Buy & Sell Concert, Sport & Theatre Tickets Customer Support Sign in with the email address you used to place your order or create your listing Email Address show password or Log In with Facebook Help signing in If you can't remember the email you used, checked out as a guest or have forgotten your password, we can help! It also failed to adequately disclose to consumers that it was not a primary ticket seller. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. The Federal Court ordered an injunction against Viagogo, to reinforce the need for adherence to the ACL. Send the completed form to the office processing your application. The judge issued an injunction which prevents the company from continuing the offending conduct and ordered Viagogo to take part in a compliance program. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. The Court also observed the need for general and specific deterrence in this matter, particularly to make it clear to corporations which conduct internet-based operations in Australia that they are subject to the Australian Consumer Law (ACL). Viagogo ranks 177th among Tickets sites. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. 2.14 Substituted Seat Locations. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. And we're hardly the only ones who have a gripe with the company. Tickets - Concert, Sport & Theatre Tickets | viagogo the Ticket Marketplace Try to get in touch with the reseller for a refund. It was founded in 2006 by Eric Baker, the co-founder of StubHub.. Viagogo is backed by venture capital investment firm Index Ventures as well as Brent Hoberman, the co-founder and former CEO of lastminute.com, and Jacob . Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. viagogo Tickets 4+ - App Store - Apple Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. By using our Site, You agree to accept this Agreement. You are on a Viagogo website. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. 3. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. 3.4 Indemnity. Victims of Viagogo - Facebook Viagogo pays search engines like Google to appear at the top of search results for major events. In a statement, Viagogo said the platform had been "overhauled" since the court's initial decision. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. The company also said it could not release details of 15 specific transactions requested by NSW Fair Trading in a statutory notice to provide information, citing Swiss law. Since June 2018, consumers have lodged 510 complaints against Viagogo with NSW Fair Trading, with many involving tickets being sold at hugely inflated prices., "There have also been complaints that Viagogo issued consumers with fraudulent or fake tickets, failed to supply consumers with tickets purchased and issued tickets that differed to those advertised or purchased.. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. Viagogo has the right to deny your request for a refund. momentum in tennis physics. 2.3 Username and Password. Viagogo will never pay you after you sold your tickets and you can never get back your money. Cost of sponsoring (homeaffairs.gov.au), There is no standard timeframe for processing a refund request. Instead, try searching for the official website of the band or venue. name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. Contact @viagogo over social media Set up a Twitter account. ACCC has fined ticket reseller Viagogo $7m for misleading Australian consumers by charging significantly more than its advertised price for popular events such as the Ashes and the musical, The Book of Mormon. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. Media Team - 1300 138 917, media@accc.gov.au, Viagogo to pay $7 million for misleading consumers, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, took action against Viagogo in August 2017, the court found Viagogo had misled consumers, contact their state or territorys fair trading or consumer affairs agency. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. Viagogo has advised customers who cannot attend a rescheduled event. After you raised a dispute did paypal stop or refund deduction from card? 198.54.123.248 For more information check the Skilling Australians Fund Levy information at $707 for four tickets to The Wiggles when the face value of the tickets was $43.70 each, or $174.80 for four. Viagogo seemed to be telling us the two tickets we had chosen were the last two left in this section, one of the best in the house. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. Read Customer Service Reviews of www.viagogo.nl - Trustpilot If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. "It fundamentally misled consumers as to the nature of Viagogo's business in order to attract consumers to acquire tickets," he said. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. We will not allow You to buy or sell tickets before You have registered with Us. Tickets to the Book of Mormon musical were advertised at $135, but were actually sold for $177.45, including booking and handling fees. 4. Ticket listings are a representation of actual seat location. Yes! First result is the viagogo site, clicks on it looks legit, goes though the motions to buy tickets at Sky City, almost saves herself by balking at the extreme cost of A reserve seats ($520 for 2) then the booking fee of $190 plus other costs/fees/charges but ultimately went thru with it because she didn't want to miss out. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. Ticket-holders to postponed events will be able. Think you've been ripped off? Claire Turnham's self-help guide for You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. Viagogo, founded by American businessman Eric Baker in 2005, is being investigated by the Commerce Commission for alleged false and misleading representations, which could breach the Fair Trading Act.
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