To start, you have to rule out an honest mixup plus give a timid potential scammer an out. But just the thought of it would scare a lot of scammers into stopping this shit. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. Copy and save both forms before submitting them. Click on Send. After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. It certainly looks a much darker top in the listing. They will call the number you have on record for this account, so make sure that's correct before you start. It sucks. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. Am I supposed to follow up with Royal Mail or it is now his responsibility? Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. All sales are final after the buyer rates the seller or 3 days after delivery. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. If they bring eBay into this, do I stand any chance at all? The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. No they dont. Paid a tailor 4.50 repaired it and sent back with DPD signed for. You end up owning expensive packaging, without the desired product. Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. Those are not indicative of any scam. 06:44 AM Only first-class mail can be certified. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. Go to usps site and fill out the mail fraud form. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on wall, Sunday | 427 views, 9 likes, 1 loves, 60 comments, 22 shares, Facebook Watch Videos from Lemonjuice McGee's Comic Cavalcade: Sunday Mystery Wall is back! Should I try to see if it was mixed up with another package? A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. 04:28 PM. eBay somehow refunded the buyer automatically when the return was delivered. However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. The item's condition was misrepresented. Explain it to him like you explained it to us. The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. If you have any problems paying for your items, we . I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on Someone did this to me a few months ago. package or mail missing? If you've changed your mind about the item, check with the seller to see if they'll accept your return. They never sent it back. Honest mistakes happen. I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. How do you prove you sent A? Omg I JUST heard that same story!!!! This is what it takes to get ebay to appeal a return in your favor. As seller, here are a few things you can consider before selling to buyer with little or no feedback. I sent a seller an offer on an item and she accepted. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Do not refund half. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. Other platforms I never had a problem with over 6 years. Remember that if an offer looks too good to be true, it probably is. I get an email from the buyer asking where I sent it, oh that is wrong, send it here. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. 26-05-2020 If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Loophole on eBay! 2. Save the case number that the USPS gives you. I recently had the same experience. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. Listen to this weeks podcast to hear sourcing methods from a seller! I don't know what it actually takes for them to get banned. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. Did you include the reference number on the label? Cause his photo shows a like kind of item but not the brand or pattern I sent. Am I protected against negative feedback in this scenario? Was full of marks. The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. 'However once the seller has received the item back, eBay can then step in and review the . Always think like a big retailer. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . The final resort is to submit a missing mail search. Lol either way I wasnt surprised. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! So Im hoping he doesnt return anything. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. I talked to manager and simply were told nothing can be done. I dont understand why he thought that she wouldnt notice? Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. 09-10-2020 Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. So unfair. A buyer will offer to purchase your item and send a larger payment than required. Offer to send him a return shipping label. Powered by Discourse, best viewed with JavaScript enabled. Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. So, that explains the different labels and (possibly) the Fragile stickers. A buyer from Europe orders at item and pays for it. His failure to reply to me or send pictures until after Case was decided on his favor was strange. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. IN THE LAST STRIDE. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. The email will state that the payment will be released to you once you have proven that the goods have been sent. If you play nice, they will just tell you that it's too bad and part of business. So buyer filed a claim for a return with eBay citing wrong item sent. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. Refund, repair or return. They sell fake goods and don't pay taxes. There is so much scamming going on Ebay, Sellers dont have a chance. They receive an eBay order for my product, selling at a discount to undercut me, and receive payment. I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. did said person say they woud send you the motorcycle and the title and then you would have to pay? I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? They needed his phone number but I did not have it. Could you explain a bit what steps you take when shipping? Press question mark to learn the rest of the keyboard shortcuts. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. on New replies are no longer allowed. Check out this video to understand how dimensional weight is measured when shipping. The buyer could be lying. The item is missing parts or features, and this was not disclosed. Read the feedback other have left for the person. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. 01:37 PM, on Theres no possible way I sent the wrong item so hes trying to scam me. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. Thanks for this suggestion. For example, they may ask for cash, bank transfer, check, money order or even gift cards. They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. Do I have to go ahead and refund no matter the circumstance? That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. Gift card scammers reach out to victims by phone, email, or social media. I mailed a limited edition eye shadow palate to Ontario Canada for $90. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? WARRANTY AND INFORMATION. The scammers will also ask for your PayPal email address. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I'm not sure if Canada Post would put those on there?? Those labels are a lot bigger and I never cut them to a smaller size. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. Remember to be persistent when you are in the right and can prove it. If the package was mixed up, it would have happened there. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. 06:46 AM. Glad you at least eventually prevailed. thanks to all for your help. This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. . Thx for the link to reporting a buyer theres a couple people I need to report. If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). Its ok but I like the darker one you had in your listing. As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. Add any photos you have of the wrong package. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). 09-10-2020 I have had my hosting company check everything their end and they say all is correct and working ok. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. Buyer pretended the item/ring was not as listed. However, for large packages and certain types of express service, UPS is the cheaper . I have had a few people say they didnt receive their orders when I know I sent out to all of them. If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . They offer some sort of limited-time discount in order to create a sense of urgency. Him claiming he did not get the package until day before opening claim yet UPS showing delivery 15 days before along with his signature was strange to supervisor. on The buyer then tried to repeat that same scam several times. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. Funny thing he could never tell me what he claims he got or send me pictures. People are getting desperate, violent and all kinds of other things lately. Here are some of the most common ways eBay sellers are scammed. If they did, I don't know how they'd be able to verify. Then gets mixed up on which item was wrong. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. Unfortunately for you, the item is a replica of the one you sent. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. They may even provide photos of the broken item. Create an account to follow your favorite communities and start taking part in conversations. they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. Before you start your Missing Mail Search, you will want to double check the status of your package. 26-05-2020 Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. I told them to send it back to me and I'll give them a refund. Theyll tell you to file a report with the police and then wash their hands of the matter. 26-05-2020 A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. 03:13 PM. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. By ARTHUR WRIGHT. The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. This was shipped by Global Shipping Program. Is it not possible to take pics of item A and still send B? In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. Because the seller sent a lighter instead of a $600 Gucci wallet. To get a refund from USPS, your eBay buyer can: Submit an e-form. and our Good for you. They also have to protect their buyers from fraudulent sellers. Once I listed a new in box item as white when it was really blue. Accept it and issue return label. Cheaper seller scam: The item could have gotten mixed up during a customs check? Thank you sooo much for putting your story on here. She may have forgotten she purchased this one as well but from you. Its the reason Im looking into EBay Protection Program right now. You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. Create an account to follow your favorite communities and start taking part in conversations. All items are made out of High Quality fabric. This is the message:Just wanted to say that the item I received was not this one. Im concerned this is a scam. I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. I asked what exactly was wrong, what were the specs of the system, and what cooling system they were using. "Hi. Report a buyer if you think they have acted illegally or fraudulently here. If you get the item back as a buyer you have the option to relist and recoup your outlay. I never sold a necklace on ebay period, and never saw that one in my life. The item is damaged or unusable: Contact the seller to ask if they'd like you to return the damaged or unusable (example: locked phone) item. 09-10-2020 Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. Usually it will say the name on the package signs for it even if the signature is someone else. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. "That picture shows different items rather than what I sent. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. eBay are only concerned with issues that affect their own profit margins. So supervisor said I will close the case in your favor. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. Anytime I can create with the Stardream line, I jump at the . The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. Ebay found me not at fault and released my funds. Has she possibly got you mixed up with a different seller ? I have multiple people selling my exclusive product for less that I sell it for on Ebay. Create an account to follow your favorite communities and start taking part in conversations. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. They should reassign the case to GSP, and it will disappear or be "resolved" on your account. . This is a type of blackmail. In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. I didn't mention that after the initial dispute, I received an email within 6 hours basically saying they couldn't prove that any fraud had taken place on they buyers part since they don't handle the items directly. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). The item I sent out was also tagged, this one is not. How were you able to call eBay? You can always appeal later. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. Never sold on Ebay before. zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. Parcel comes back, buyer is less than helpful, I refund, get a neg. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? Ask if they want you to dispose of it or return it to them.
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