Find and engage customers across all channels to accelerate growth. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Everything you need to reimagine your CX and make your customers smile. 0000006709 00000 n 0000042393 00000 n There are three types of analytics. One that tells you what happened in the past. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. H\0X,R]C#pAT1g> }wf'wvulcgE9Cem8gUeoi9m~ov.]oZ6zVe/6KZxmas/C1rGW.?U{zxPMf_%yiHZ:Ph~^R\S7`)u]RCA_+ We combine leading technology partnerships and the CX expertise to enable your success. TTECs end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. 0000001676 00000 n Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. Revenue was $658.3 Million, up 7.5 Percent and 9.6 Percent on a Constant Currency Basis. "In the last 10 years, TTEC has doubled in size and more than doubled its profit. 0000016806 00000 n Information Security SOC Analyst - RemoteAt TTEC, we're all about the Human Experience. Denver Post Douglas County's TTEC to lay off 252 employees after client takes services in-house. CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team, because we understand that every interaction with a customer should build value, not destroy it. 0000004803 00000 n To learn more visit us at https://www.ttec.com. There is nothing worse than a dumb bot. About Us. News Mar 19, 2021. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Subscribe to our free digital CX publication, the Customer Strategist. And, one that helps you predict what will happen in the future. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. In this guide, learn the pros and cons of the different types of customer service and sales outsourcing options available to brands. We are well positioned for strong profitable growth in 2021 supported by elevated levels of bookings, pipeline and revenue backlog and further evidenced by the increase in our full-year outlook. 0000006957 00000 n ", Tweet This:Digital-first is exactly what you want in an exec delivering customer engagement solutions at enterprise scale. TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). We make it a point to make sure all our employees feel valued and . TTEC reports financial results for the following two business segments: TTEC Digital (Digital) and TTECEngage(Engage). 0000003270 00000 n %PDF-1.4 % 835 0 obj <> endobj xref 835 69 0000000016 00000 n TTEC has proven to be an industry leader in the pivot to a fully virtualized environment that redefines CX today and in the future. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. Customer experience technology and services company TTEC Holdings ( NASDAQ: TTEC) said Charles Koskovich has been appointed COO of the unit, TTEC Engage. We bring together best of breed partners to architect solutions that make the most of what you have today and lay the foundation for what you will need in thefuture. Learn what we've learned from a resource 0000003710 00000 n Operating Income was $48.7 Million or 7.4 Percent of Revenue. TTEC NAMES SHELLY SWANBACK AS CEO, TTEC ENGAGE. Now, how cool is that? 0000125245 00000 n DENVER, Sept. 20, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that Charles "Chuck" Koskovich has been named Chief Operating Officer (COO) of TTEC Engage. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000013691 00000 n TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. We caution you not to rely unduly on any forward-looking statements. Founded in 1982, the company's 51,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. You'll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Skilled at driving innovation globally and at scale, Shelly brings vertical industry knowledge, customer experience domain expertise, and strength in digital product development," said Ken Tuchman, chairman and CEO, TTEC. "I believe that nothing exemplifies the power of this combination better than our Engage operations and Digital Humanifytm Cloud platform. Elevate your sales team through sales outsourcing, including a customized growth services playbook. Your industry has its own set of challenges. About Us. 0000124652 00000 n base with new products and services 4. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000001450 00000 n CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team. Then manage and measure it all through a single platform to grow customer lifetime value. OT8J2wnX1GT2\ qZZFG( 2Wa`[BA): 6dc"SC S=-3&gN@f:WyC8+M/3.`a8%-DW ~d`0fbdRKQU2":d2gRD+@A#\]c@ T= endstream endobj 902 0 obj <>/Filter/FlateDecode/Index[51 784]/Length 46/Size 835/Type/XRef/W[1 1 1]>>stream Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks. 0000035148 00000 n Don't wish for happy customers. 0000017236 00000 n With our massive addressable market, broad and deep CX capabilities, and solid financial profile, our ambition is to double the business again, but in half the time. 0000002727 00000 n Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. 0000116155 00000 n Upselling products and services to existing customer base . The Companydelivers leading CX technologyand operational CX orchestration atscale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. from 8 AM - 9 PM ET. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. 0000119471 00000 n ;P~(9G?z#o7~#o7~#o_"\}f]"wM4x)>:I4Kpe T& endstream endobj 49 0 obj <> endobj 50 0 obj <> endobj 51 0 obj <>stream TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). The company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients andTTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Reconciliation of Non-GAAP Income from Operations: Add: Asset restructuring and impairment charges, Add: Amortization of purchased intangibles, Add: Interest charge related to future purchase of remaining 30% for Motif acquisition, Less: Changes in acquisition contingent consideration, Less: Changes in valuation allowance, return to provision adjustments and other, and tax effects of items separately disclosed above. 0000004300 00000 n Experience our comprehensive technology ecosystem. My core skill sets are the Genesys Cloud for which am currently certified and Engage platforms. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. "I am thrilled to welcome Shelly to the TTEC family. XC0-4.2I8(4%n*J,&MA?Lz=ZDbcH+G? Founded in 1982,the Company'ssingular obsession withCX excellence has earned it leading client NPS scores across the globe. 0000005949 00000 n 0000021388 00000 n Non-GAAP Earnings Per Sharebetween $4.14 and $4.32. 0000006260 00000 n Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. optimize CX. TTEC embraces and is committed to building a diverse . 0000007838 00000 n TTEC Engage is the company's global hub of operational excellence providing clients award-winning, turnkey customer acquisition, care, revenue growth, and digital trust and safety services. We serve millions of customers every day in 6 continents, across 90+ centers, in over 50 languages with our 60,000+ employees. Privacy Policy. Digital CX Jump-Start. "wa =gf)`Fr3f$cF=:O>|:tOS*-}OR]C~a. 0000006467 00000 n DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC ), one of the largest global CX (customer experience) technology and services . 0000163153 00000 n "The winners in the experience economy will be the brands that are customer obsessed and have the ability to deliver personalized, effortless experiences at scale," explained Ms. Swanback. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. "I am excited to welcome Chuck back to the TTEC family. At TTEC, we help clients design, build and operate digital experiences, and provide the real-time CX analytics to be always optimising. Deliver best-in-class results, whether youre looking to acquire new customers or grow the ones you already have. Contribute ideas and improvements for software products . A customer service outsourcing company announced that it will expand contact . TTEC Digital is ideally suited to deliver these solutions on a global scale in partnership with the premier hyperscalers in the market," said Dave Seybold, incoming CEO, TTEC Digital. Privacy Policy. The Company's vision of bringing humanity to customer and employee experiences through continuous innovation with talent, data, AI and emerging technologies resonates deeply with me. library that's as agile as we are. On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty . TTEC Digital Design, build and operate tech-enabled, insight-driven CX solutions, TTEC Engage Digitally-enabled customer care, acquisition, and fraud prevention services, "2021 is off to a strong start with record first quarter top and bottom-line financial results exceeding our plan," commented ReginaPaolillo, chief financial and administrative officer. 0000007921 00000 n Gain a competitive advantage through automation. It also provides tolling and transportation. When it comes to your customers, only the best technology will do. 0000194335 00000 n And disconnected customer experiences create unhappy customers. strategies for right now, Building for CX: End-to-end possibilities, Top customer service 4 ways to orchestrate We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. CE1Q ", About TTECTTEC Holdings, Inc.(NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. He also held senior executive roles at Concentrix, Xerox and most recently, Arise Virtual Solutions, Inc. "My passion for this industry runs deep, and is rooted my initial experience as a front-line contact center associate more than 30 years ago. 0000038100 00000 n Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. Because when it comes to the customer experience, your frontline employees must be happy to deliver experiences that make your customers happy. 0000120061 00000 n 6 Reasons to consider nearshoring now GET THE GUIDE. 0000008011 00000 n DENVER, May 4, 2021 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX(customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results for the first quarter ended March 31, 2021. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. 0000005907 00000 n 0000040915 00000 n 10 predictions shaping the evolution of customer and employee experience GET THE REPORT. 0000009072 00000 n 0000163192 00000 n TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. I have undertaken formal Genesys training on both products. It operates through two segments: TTEC Digital and TTEC Engage. 0000009833 00000 n 0000041483 00000 n Cision Distribution 888-776-0942 TTEC Engage Background: AT&T, Qwest, US WEST MARGARET MCLEAN SVP, General Counsel and Chief Risk Officer Background: CH2M HILL, Holme Roberts & Owen, LLP SHELLY SWANBACK TTEC Engage CEO, and President . From data to insight, and insight to business value. Koskovich brings broad experience with large business process outsourcing firms including building and leading global CX teams. F|66Hxw When typing in this field, a list of search results will appear and be automatically updated as you type. Drive growth working with a customer experience outsourcing partner GET THE GUIDE. Native CDP and native omnichannel together in one platform. Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 million for the year ago period. Shelly shares our vision and has the passion and expertise to take us to the next level," Tuchman concluded. 0000194601 00000 n The Company's TTEC Digital business provides insight-driven, outcome-based and AI-enabled omnichannel cloud platforms and CX consulting solutions and its TTEC Engage business delivers operational . TeleTech Holdings said on February 23, 2023 that its board of directors declared a regular semi-annual dividend of $0.52 per share ($1.04 annualized . We make it easy. DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has been named Chief Executive Officer of TTEC Engage. Effective tax ratefor the full year is estimated between 22 and 24 percent. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. An innovator in redefining the employee experience (EX), Koskovich will activate new models of EX which align to emergent principles of flexible work and service delivery, springboards for revenue growth. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. 0000010434 00000 n Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Custom built to solve your specific challenges. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. With the intensifying focus on digital adoption, no one is more capable or ready than TTEC to help companies and their customers win in the experience economy. Elevated. The result: Customer experiences that feel human even when they are not. Our sales and revenue growth solutions help you acquire customers and increase customer loyalty and lifetime value. Increase customer satisfaction, grow revenue, and reduce costs all at the same time? strategies for right now, Top customer service Outsourced customer experience and technology 28 0 obj <> endobj xref Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. This site uses cookies and by using the site, you are consenting to this. 0000121239 00000 n ;@X[4Dkwe+`Pv[ZzAQLTGiWN}68 LYnUozim0/_ 0Rlpk&Td7gO Koskovich, a proven leader who served as TTEC COO earlier in his career, was previously COO at TELUS International where he led the company's global operations and played a role in their successful global expansion. 0000194296 00000 n TecHR Series TTEC Named #7 on Virtual Vocations' Top 25 Employer Partners for Remote Work in 2021. fSu+_\KpEU!@o7 -Xvd~!7o,rYe"5dYz^zIz>>_XtFj"/`_r?cq{tOG>}:tOGoVXUj{ m_=]CTkt0[7OQx? TTEC has been combining People, Platforms and Process for over 40 years, to optimise the Customer Experience for Brands across the World. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. H endstream endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj <> endobj 41 0 obj <> endobj 42 0 obj <> endobj 43 0 obj <>stream Privacy Policy. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. 0000005364 00000 n Based off of 7,800+ reviews, the TTEC employees have rated the company at a 3.5 out of 5 stars. TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results . Messaging saves the day with faster support and increased productivity. 0000008629 00000 n 0000002238 00000 n A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release. from 8 AM - 9 PM ET. We use a blended contact centre training approach that combines AI-powered and live learning programs that improve speed-to-proficiency by up to 75% and employee NPS by as much as 18 points. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Elevate your sales team through sales outsourcing, including a customized growth services playbook. hb``c``d`e` @16 @Nc@Y`U0Y /:p)!BJ 68W@Z TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has . Adjusted EBITDA was $326.6 Million or 13.4 Percent of Revenue. 0000074155 00000 n Get the agile tools to transform your total experienceone stage at a time. Learn about contact centre best practices, industry trends, and innovative approaches to keep your customershappy. What You Bring to the Role. One common statement about the company was that it does offer training experiences but wants all employees to learn in a tight timeframe. 0000028129 00000 n ", STRONG CASH FLOW AND BALANCE SHEET FUND INVESTMENTS AND DIVIDENDS. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. Learn why we use cookies and how to manage your settings. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Humanify @home, About TTEC:TTEC Holdings, Inc.(NASDAQ: TTEC) is a leading digital global customer experience technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world's most iconic and disruptive brands. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. Whether you are starting from scratch or have a plan in place, we will meet you where you are. A proven, global, digital transformation leader, Ms. Swanback brings deep expertise across the Company's five growth pillars including technology innovation, vertical differentiation, enterprise-wide diversification, geographic expansion and strategic M&A. Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 . Our industry specific CX solutions can help. Customer experiences, from marketing to sales and service, are now reflections of the brand. Get the agile tools to transform your total experienceone stage at a time. AI and automation trends, High-tech goes all-in 0000002397 00000 n 0000022600 00000 n a great experience to their customers, build customer loyalty, and grow their business. 0000020166 00000 n from 8 AM - 9 PM ET. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Reporting to Ken Tuchman, TTEC's Founder, Chairman, and Chief Executive Officer, Mr. Erickson will lead over 40K employees to deliver the contact center of the future, today. 0000074192 00000 n TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improvingCSAT. TTEC is proud to be an equal opportunity employer. 0000008134 00000 n _W+ Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. 0000156098 00000 n Our end-to-end CXaaS platform combines strategy, analytics, technology and operations. The result is a dizzying array of challenges for companies and government entities alike. Our go-to-market platform is accelerating the adoption of our differentiated CX solutions and we continue to augment our organic growth with meaningful accretive strategic acquisitions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. And that is a smart move. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Get better Tower Research Capital LLC TRC raised its position in TTEC Holdings, Inc. (NASDAQ:TTEC - Get Rating) by 478.0% during the 3rd quarter, according to the company in its most recent 13F filing with the Securities & Exchange Commission.The firm owned 5,896 shares of the business services provider's stock after buying an additional 4,876 shares during the quarter. 0000007344 00000 n at texting them. We help companies reduce customer effort, enable contact centre employees, and continuously optimise business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. 0000017539 00000 n 0000194413 00000 n 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. 0000156137 00000 n They frustrate consumers and can hurt your brand. abeN7 QkwUV $4=g^T`UU^BQYzrmE"qE5+zl^3d[ U]3 Z/_4 ^Qv"f&O61sK2 +u!c|n&j2W" NYDCJ$/ 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. H\@yZv/{ .qbR:1 1.|#=0I`%w]}C)\wO]3?RI9\iH?9IMm~m.=O~v[]NqzZ_Ke/6^K\1b9)mu?gY'on+. 0000024733 00000 n My first-hand experience is paramount to who I am professionally and personally," said Koskovich. 0000014537 00000 n 0000025542 00000 n hb``Pf``AX8> 9K?0bF She is both a market-facing executive and a strong, cultural leader with a proven track record of building strategic value with C-level clients, employees, partners, and shareholders. amazing customer Working with a contact centre outsource partner provides numerous cost and innovation benefits while improving the customer experience. 0000050107 00000 n "Across the industries and geographies that we serve, improving the customer experience has never been more urgent.
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