Shoppers are advised to double check card details when shopping on computers or mobile devices. In future, if you have issues confirming or fulfilling . But organisers of some of the events said GES SL could not possibly have all of the tickets it was advertising. viagogo Pay & benefits reviews - Indeed 4.1 Double Posting and Removal of Tickets. The practice helps touts supercharge profits because they do not need to buy tickets they might not be able to sell, only spending to fulfil firm orders. You can update your payment method as long as you haven't yet been paid. A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. To set one payment method as your default, under 'Payment options for selling tickets,' select the 3 dots next to the one you want as a default and then 'Set as default.' See Getting paid for your StubHub sale for info about when to expect payment. 1,774 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . MoneySavingExpert founder Martin Lewis has urged concert-goers not to buy tickets from the secondary ticketing website Viagogo after it was threatened with court action by the competition watchdog. 2.8 Pay & benefits. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. buyers felt they were not provided with full upfront terms and conditions of the ticket, or relevant details about restrictions including resale restrictions. Secondary ticketing websites - GOV.UK Limerick, County Limerick 35 reviews; Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Why can't I see my order or sale in my account? Invalid tickets are defined as anything where buyers are refused entry. Your first port of call was to query this with Viagogo, which said it had paid the money to a card that was registered on your account, under your name. Best Shopping Deals In the know quiz viagogo - Buy & Sell Concert, Sport & Theater Tickets Campaigners and security experts said the links between the company and Viagogo raised questions about the resale websites commitment to prevent speculative selling. The CMA should immediately intervene and investigate these allegations and take necessary legal action.. 7.3 Additional Policies. 4 July 2019: Following several warnings that viagogo has not done enough to overhaul the way it presents information on its website, the CMA is now moving forward with legal proceedings for. This, Walker said, indicated that someone acting for GES SL engaged in a fraudulent practice known as speculative selling, which Viagogo has said it does not condone. You'll need to call your local bank to see if they cash out I bonds and their requirements for . Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. AXS cannot validate any tickets purchased from Viagogo, StubHub, or any unauthorised third party vendor. Both you and the company were insisting that you weren't in the wrong. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. According to several customer Viagogo reviews and feedback (see below) it appears Viagogo is not a 100% reliable ticket source.. As a resale marketplace, ticket availability fluctuates with demandas do prices, and as such, neither is guaranteed by Viagogo.com. You warrant that you are over 18 years old and have the legal capacity to make the transaction. They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . We do not control the information provided by other users which is made available through the Site. But for its part, Viagogo having checked your account for evidence of fraud and not found any was understandably unwilling to issue a refund when the money had been paid to a card under your name, which you had seemingly registered on to your account. Theres a problem with my wedding venue or supplier - what are my rights? The Viagogo Platform allows contracts for the sale of Tickets to be concluded. This fee will be deducted from your payment. Sharon Hodgson, the Labour MP who co-chairs a cross-party group investigating ticket abuse, said: It shouldnt be for campaign groups, artists, venues or promoters to monitor a secondary ticketing website to ensure that it is acting legally. This rating has decreased by -15% over the last 12 months. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, at least some of which were advertised by a Madrid-based company with connections to Viagogo. 3. Fears ticket scalping will surge as laws fail to rein in Viagogo - CHOICE Viagogo doesn't sell tickets themselves, but provides a platform for resellers to sell tickets, in a similar way to Ebay or Gumtree. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? How sellers get paid However, when it gave you the final two digits of the sort code and account number, you didn't recognise them. According to anonymously submitted Glassdoor reviews, Viagogo employees rate their compensation and benefits as 2.8 out of 5. I can't see my Resale tickets available to buy on the website. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. With mycashbacks you get cash back & discounts very easily! 6.6 No Agency. 25 April 2018. This reader was hoping to see Paul Heaton and Jacqui Abbott on their 2020 tour - but it was rescheduled several times due to Covid and he then decided to re-sell the tickets. You had also spent quite some time sending emails and making phone calls back and forth with the company. Either process allows you to get your money back, if you believe the goods you purchased are damaged, different from those described or didnt arrive. Read more hen we pay for them, not a week before! Viagogo just like many other ticket sellers are modern professional con artists. 2.9 a) Exception to Sellers Obligation to Confirm. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Contact your bank or credit card company to verify the authorisation of payment to viagogo. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Like. 1.2 Ticketing Exchange. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. How do I change the email address on my account? Your payment will be initiated 10 business days after the event takes place. I sold my tickets on Viagogo as a sate sale. Additional information can be found in our FAQs and on the ticket details pages. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. The reader's wife had saved card details for an old account on Viagogo years earlier, but as they did not use the website regularly, neither remembered doing so. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. A world famous rockstar who died young wrote me letters in the '60s: If I sell them now for 20k, will I have to pay tax? The Scottish indie band Arab Strap said: Weve always been appalled by touting. 4.3 Sellers Shall Not Include Promotional Material with Tickets. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Be the first to hear about special offers. Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. 2.6 Making an Offer. 1. All the tickets you will find on this website are sold by legit agencies and trustworthy sellers. The website is back targeting Australian events just months after it was ordered to pay a $7 million fine when the Federal Court found last year it broke four consumer laws, including previously misleading consumers "it was the 'official' seller of tickets to particular events when it was not." How to overhaul your portfolio and make your money work harder, The secret to becoming an Isa millionaire? How to get a refund, repair or replacement. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Ticket resale company 'determined to sit outside the law' In this case they counted them as arrived the moment UPS scanned the tracking label. If you can't make the rescheduled date, then you're entitled to a full refund. Reiwa 5th Spring Tour Grand Sumo Tickets. Viagogo sells tickets from one fan to another, so it does not issue refunds - instead, it sells the tickets on again and passes the proceeds to the seller. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. viagogo - Buy & Sell Concert, Sport & Theatre Tickets You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. TicketNetwork. But, if you plan to do this, you must tell your ticket seller in advance. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Clear. How do I change the email address on my account? We will also add sales or value added tax on our fees as applicable. Ticket reseller Viagogo fined $7 million for misleading Australian How to cancel a payment to viagogo - PayPal Community Published: 12:47 GMT, 15 February 2022 | Updated: 12:47 GMT, 15 February 2022. Borrowing on cars balloons to record levels: Some 41BILLION was locked up in motor finance last year - is this a worry during a cost-of-living squeeze? If youre not offered a refund, you dont have to accept this situation. During this time, the Site will be temporarily unavailable. 6.5 Tax Indemnity. Selling ticket FAQs. How do I unsubscribe from your newsletter? How do I delete my listing? ACCC orders ticket reseller Viagogo to pay $7m fine for misleading How do I sell my tickets on the Ticket Exchange? Information released by Viagogo showed that touts have grabbed thousands of pounds worth of tickets to see artists such as Ariana Grande and Fleetwood Mac, which they then advertise to music fans . 2.11 Ticket Fulfillment. If it completes and they do not refund or you don't get your item then you can open a paypal dispute. City and Colour Concert Tickets. To be a member of this Site, You must agree to accept the terms in this Agreement. Viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world and helps ticket sellers ranging from individuals with a spare ticket to large multi-national event organizers reach a global audience. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Selling a type of mobile ticket and transferring it to the buyer. Viagogo Reviews (2020) | Is Viagogo Legit & Safe Site? Viagogo: MPs warn music fans not to buy from ticketing site To sell tickets, a Seller lists the tickets in the Site database. If you paid by credit card If youve spent more than 100 and less than 30,000 you can claim on your credit card if something goes wrong. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. These saved payment methods are designed to make life easier, so we don't have to type in our full addresses and payment information every time we make a purchase but as your case shows, it is vital to exercise caution. A Madrid address given for GES SL on Viagogo not only gives an incorrect street but the company name is incomplete. Answer (1 of 10): First, I would like to state that I have no personal experience with Viagogo, and I don't resell tickets on Viagogo, but generally speaking, the online secondary market for tickets (StubHub, SeatGeek,SeatGeel, etc.) One disgruntled customer, Claire Turnham, has started a Facebook group called Victims of Viagogo and spearheaded a campaign to give support and advice to others who feel they have been "ripped . Viagogo says it does this but takes no other steps to prevent the practice. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. Should you save for your child's future by opening a Junior Isa - and is it better to choose cash as interest rates rise or invest in stocks and shares? Can you help me find out what has happened here? 9 Dec 2022 - Seller Support Associate . I consider myself to be relatively savvy when shopping online, but this is something I fell foul of when I moved home recently, resulting in several painful calls to a customer service number to explain and rectify my mistake. Are investors underestimating the impact of rate rises? via gogo, viagogo.com | mycashbacks.com Can I Get a Refund from Viagogo? - GetHuman 2.7 Payment Authorization. Online Ticket Seller SCAMS Viagogo EXPOSED - Medium Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Viagogo Fees & Review 2023: Is it Legit, Reliable or a Scam? Letter to ask for a faulty item to be repaired or replaced, Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card, Denied Boarding EU Regulation (Regulation 261/2004 EC), a booking fee or service charge for every ticket in your order, the ticket received was invalid or not the ticket the buyer thought they purchased, buyers felt misled, thinking they were buying from a primary vendor, or by the costs and service fees. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Check the accuracy of the security code (also called CVV2 or CVC2) For Visa, Mastercard, Maestro, Switch and Electron this is the last 3 numbers on the back of your debit card. 5.4 Making Adjustments. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. Selling a type of mobile ticket and transferring it to the buyer. To register, You must provide your real name, address, phone number, and email address. it has been almost 3 months now and I have not received a concrete answer from them regarding my payment. The judge issued an injunction which prevents . $39.99 a month + selling fees. If you are unsatisfied with your bank or credit card provider, or your claim is unsuccessful, you can ask the Financial Ombudsman Service (FOS) to investigate your case. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. . You also have the option of taking your case to a small claims court. 0. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. But you insisted that you had not made the account change and while 180 is not an insignificant sum, it seemed unlikely that you would still be pushing the issue had you not genuinely believed that something had gone wrong here. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Phoenix Suns Tickets. Sellers should use our automated online confirmation process. At no time do We provide the Buyer's payment information to the Seller. I went back to Viagogo to ask for a refund. The tickets will be stored in one of these third-party sites. To post a ticket for sale on viagogo You must first register with the Site. For example, if you bought tickets for the front row and ended up sitting near the back. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. These steps apply to Personal accounts. Did you find this answer helpful? Say that you only used the tickets because you have a duty by law to keep your losses to a minimum. This was because, in some cases, none had actually been sold because of uncertainty over whether events could go ahead owing to the pandemic. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. There have been several reported issues with people buying tickets from secondary sellers, including: The Consumer Rights Act has a whole chapter on ticket reselling and says you must be told: In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. Choose from countless Cash Back deals & discounts, also from your favorite brands & online stores. 6.3 Allocation of Risk. The comments below have not been moderated. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. viagogo - Buy & Sell Concert, Sport & Theater Tickets Welcome to viagogo Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? The Full Court upheld the finding made in 2019 that Viagogo had falsely represented that it was the 'official' seller of tickets to particular events. If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise. M.B, via email. Having raised this issue specifically with the CMA back in January, FanFair will now write to [the chief executive of the watchdog] Andrea Coscelli and his enforcement again urging immediate action. This is often referred to as mitigating your loss. We do not allow any commercial relationship to affect our editorial independence. We may investigate complaints and violations of our policies. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. We do not have knowledge that any of our employees has a relationship with this entity and we will investigate any potential breach of our code of conduct, it added. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction.
Copyright © 2023 | Theme by friskies canned cat food shortage