I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. Please contact our customer service team if you are experiencing problems or need more detailed information. Free standard shipping with $35 orders. Problem not solved. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). If it's not been used for a while, it might need charging. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. 2) You are using an outlet with a higher voltage than what is recommended for fast charging. This may be caused by several factors, but luckily there are solutions to all of them. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. GoTrax G4 Review - Most Theft-Resistant Budget Scooter Ever I have updated my review from 1 star to 3, and will update again . Gotrax GXL v2 problem : r/ElectricScooters - reddit In removed the old handle bar and battery and installed new one. Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. In my case, when I got a new Gotrax scooter, it did work fine in the beginning. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Gotrax has also added a longer battery life. For further repair and troubleshooting help please visit our repair help area. 3. Search General questions or product specific choose what you're looking for from our awesome drop down menu. Hold down the power button for 10 seconds. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. We appreciate you customer service and willingness to do the right thing! Odometer not working. If you cant find any blown fuses, its possible that your charger is malfunctioning or your scooter is defective. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. If damaged do not proceed. When you connect the charger to the hoverboard it will turn red to let you know it is charging. 0000006755 00000 n . k 3TXK c"b0] 3:P $% The scooter is barely accerlating (I can only get it up to 7 or 8 mph on a flat surface and not over 3mph on even . Grab the new battery pack and ensure that your are installing the battery pack correctly. Related: Mobility Scooter Battery Losing Power Uphill Fixed. Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. You can get it started again if you press the button so it's probably not a power issue. 0000008779 00000 n Weight: 17 pounds. I've had it for a full month now but never knew how to. GOTRAX - F5 Electric Bike Reply, Took mine to the local bike shop. 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. My GoTrax (about 5 months old) started acting weird today. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Fix stuck GOTRAX GXL V2. You will see the LED lights start to flash. Gotrax is known for adapting its electric vehicles to the needs of consumers. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. I cant find anyone who sells them including the gotrax website, acisneros0873 - We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . All rights reserved. Cruise control automatically goes on every time when riding. The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Here is a link to find the manual for your Gotrax hoverboard. Save my name, email, and website in this browser for the next time I comment. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. Please Note, some electric scooters share error codes. Press J to jump to the feed. If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. Shop safe on GOTRAX Official website. Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. Troubleshoot common issues with your gotrax hoverboard with our handy guide. New Safe Step Technology - Both feet must be placed on the . This was fixed with the company sending a replacement tire. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. Tip: Try to lift as straight as possible out of the tiller. Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. Missing tire extension - poor quality control. The GOTRAX Electric Bike Troubleshooting Guide 0 - Normal StatusE02 - BrakeE03 - Power Assist sensor failureE06 - Cell Under VoltageE07 - Motor FailureE08 - Handlebar FailureE09 - Controller FailureE10 - Communication reception failureE11 - Communication sending failureE12 - BMS Communication failureE13 - Headlight failure. GoTrax - GMAX Electric Scooter. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. We check over 250 million products every day for the best prices. Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. What did the brake pad rubbing sound like? This is a few specific actions that act as a reset for your board and can fix many common issues. . Check which of them the problem is and get it fixed immediately. These codes will pop up over your console's display when there are issues within your electric scooter. Check the fuse or circuit breaker. Find low everyday prices and buy online for delivery or in-store pick-up. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. Find your product below and click the link to be directed to the specific information for troubleshooting. If there is, youll need to buy another one and replace it. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Gotrax Apex Pro Commuting Electric Scooter - Black : Target One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Beeping can also indicate uneven pressure on the hoverboard sensors. Reattach the console/head unit by sliding it back into place. How to restore default settings on GOTRAX GXL V2. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I continue to struggle with GOTRAX's customer support team. First, plug in your charger and make sure that it works before continuing. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. But, as soon as it worked for quite some time, it started showing various problems. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. 0000005863 00000 n Electric Scooters )601368 cr5`M L&@)1(\x@ nh endstream endobj 111 0 obj <>>> endobj 112 0 obj <. Make sure that these are not punctured if they are air-filled. 0000017087 00000 n In this video we take a look inside a GoTrax G2 Scooter. In addition, I now have the old lithium ion battery I need to figure out how to dispose. error: It is not managed by iFixit staff. . I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. Electric Scooter and Bike Troubleshooting Repair Manual - Motor Does If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. E07 - Replace Motor or Motor Wheel Assembly. So in short. How To Fix Gotrax Scooter Not Charging - How To Finders Bolts provided are rusted - poor quality control. You may need a replacement battery if your current one is faulty or has sustained physical damage. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. Home. 0000001330 00000 n EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Kid really loved the speedometer and the cruise control feature! When it comes to hoverboards, the magic fix-all is called recalibration. Choose from Same Day Delivery, Drive Up or Order Pickup. Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. I will come back and edit the post if I experience anything that you've listed. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. GOTRAX Scooter | GO TRAX Electric Scooter - USA Official Website This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Back wheel brake mis-aligned. If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. 0000002873 00000 n Has seemingly chose to simply respond but not take action (i.e. Kick stand wobbly. Gotrax Hoverboard Troubleshooting - besteride.com Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. Roller Blades/Bikes. bay_blade2000 3 yr. ago That's not what I am saying at all. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. I finally received the replacement parts. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). I had my second issue within 17 business days of receiving the scooter. Entice customers to sign up for your mailing list with discounts or exclusive offers. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Mobility Scooter Battery Losing Power Uphill Fixed, How To Fix Hoverboard Battery Not Charging, Mobility Scooter Beeping And Not Moving-An Ultimate Guide, Function of the Bold Button on Cuisinart Coffee Maker-Know Everything, Can You Plug A Coffee Maker Into A Power Strip-Answered, What Happens If You Put Milk In A Coffee Maker-Truth Revealed, New AC Compressor not Turning ON- Super Quick Fixes, Should AC Drip Water Outside? 0000047449 00000 n Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) You can now turn your hoverboard back on.*. This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. Gotrax Troubleshooting Archives - besteride.com Listen or look back to see if the rear wheel is slowly spinning. Looking For The Best Lock For An Electric Scooter? $799.00. There are many possible reasons why your Gotrax hoverboard is not balancing. Brand new battery not holding charge. This is an internal issue and the bike should be sent back for repair. Using caution, grab the top of the battery and begin to lift it out of the tiller. No. GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 Thrifty Tool Shed 31K views 1 year ago Trying to Fix - GoTrax GXL Scooter - Randomly Stops Working Fix It 4.7K views 4 months ago Why. (If you see an issue, please stop and consult a technician before proceeding.). 0000003099 00000 n I kicked off the odometer began registering speed. Visit our Battery Pack Load Testing Guide. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. After fully charging, I prepared for the first ride with the new parts. Store the screws and hook in a safe location for later use. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. Can you please tell us how we can improve this article? Step 6 Install the battery pack. Turns on but shows zeros no matter what. Entice customers to sign up for your mailing list with discounts or exclusive offers. The difference is, these are much more fun! GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) Reddit and its partners use cookies and similar technologies to provide you with a better experience. Create an account to follow your favorite communities and start taking part in conversations. Scooter Does Not Run : ElectricScooterParts.com Support I absolutely love this scooter. There is no doubt that hoverboards are a popular and fun way to get around. Necesito saber si es posible cargar varias bateras , creo que la mia de nueva viene como a media vida pues alcanza como para solamente 5 km o Max 7 km , por lo tanto quiero un consejo gracias, ggandres8 - If the unit has a brake cable running to the hand brake, you will need to disconnect the line before proceeding. 0000000016 00000 n To power the headlight on or off, press the red button for 1 second while the scooter is powered on. Once you ensure the position is correct, gently slide the pack into the tiller. This issue is new and is being looked at now.. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Doesn't matter if the battery is charged or not. 51 4.7 out of 5 Stars. Not much help really. GOTRAX. Contact: kevin@ocproscooters.com or text: 714-420-1311. Of course, you could also have an issue with your battery. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. Include an image for extra impact. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. This electric scooter comes with an updated, brighter headlight and a larger LCD screen. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Even if just pressing for a second - Kind of scary actually. On that same hill last week I got about 16 top speed. Take care of your ride so it can take care of you. I continue to struggle with GOTRAX's customer support team. I'll monitor the post to see if these are isolated or widespread. Of course, with any new or growing technology there are often hiccups along the way. This problem could be caused by many different things. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. It's a 36V 6 Ah battery that offers higher performance. Here is a link to find the manual for your Gotrax hoverboard. We'll go through each electric scooter and the error codes that occur. Reply, How can I change the Inner tube on the gotrax, bossmanron747 - Copyright 2002-2022 by ElectricScooterParts.com, an Electricruz Inc. company. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. 0000002509 00000 n Contact an authorized service center for more information about replacements. Its possible that you got a defective battery. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. When you connect the charger to the hoverboard it will turn red to let you know it is charging. E02 - Adjust your brake calipers so that they operate effectively. Visit the Gotrax . The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. Theres a good chance that you are charging your scooter but not getting a charge because there is something wrong with your wiring harness. Grab the new battery pack and ensure that your are installing the battery pack correctly. If still showing error code, contact Customer Support for assistance. It was the front wheel so more difficult, cost 40 for replacement. I tried these fixes and the problem got solved. GOTRAX - F5 Electric Bike . Do you think most of the lower-priced scooters are having these problems? Gotrax recommends 3-4 hours for charging time. Make sure all connections are secure and there arent any exposed wires or noticeable burns. As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. Will this problem come back? 0000000696 00000 n Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. You feel the scooter lose power and your inertia throws you forward. Electric Scooter Troubleshooting | E-Scooter Repair Guide - Gear Honest If your Gotrax hoverboard will not turn back on you are experiencing an issue. Amazon.com: Customer reviews: Gotrax GKS Electric Scooter for Kids Age If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS For example, only standing with one foot on your hoverboard can cause some models to beep. So far so good for me. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. Learn more about your GOTRAX from full overviews and specs to troubleshooting. A revolution is on the way - and Electric Scooters are leading it! Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. GOTRAX sent me a battery and a replacement handle bar. Expect More. Its possible the quality slipped with the V2, but they are basically the same scooter. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Problem is from inside the tire assembly. The motor does make some noise when first accelerating but goes away. All night charging leads to 15 minutes of riding. When the battery is fully charged it will change from red to green. Dont try to work around damaged partsthey can cause further damage to your scooter and possibly put you in danger. . You can now turn your hoverboard back on.*. Even if you've just ridden it, the battery may not be sufficiently charged. So far I've got about 60 miles on it. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. If the wheel spins only when the battery charger is plugged into the scooter then the . Then plug your charger cable into both ends and leave it overnight. From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again! Back wheel cover scraping tire. I was super encouraged as the handle bar looks a little different from the original version I received, better. 21E, 22E, 25E, and 30E - Replace console to fix error code. Therealjondotcom 3 yr. ago. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. Knowing how to read a wiring diagram can also be helpful when troubleshooting or making repairs. (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller. :~f 12`L,@" If it is hard to install, stop and inspect the consoles pins under the head unit. Of course, with any new or growing technology there are often hiccups along the way. 20 MPH Max speed and durable 10 . It will display all specifications more visibly. Has refused refunds. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. Frequently Asked Questions - GOTRAX Official Site Check Out Our Guide! If that doesn't work, email support. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. 0000007190 00000 n Only tools required are the 4mm Allen wrench and a set of pliers. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. Electric scooter throttle not working - How to fix it - Thescooterguide These models of e-bike only feature an LED Display. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. I err on the conservative side, and would rather "under charge". Amazon.com: Customer reviews: Gotrax Vibe Electric Kick Scooter, 6.5 This is telling you the charger is working. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. How To Read A Gotrax Scooter Wiring Diagram | WIREGRAM 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. Always be sure to consult the . Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. Press Power Button once again to power on . Take care of your ride so it can take care of you. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Im wondering about the race to the bottom, where companies start cutting corners on the low end to stay competitive. E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. We'll go through each electric scooter and the error codes that occur. Worse issue if in a crowd or on road and people behind you don't expect you to slow down. Looks like spring issue. We show a quick view. This scooter is giving a E3 Error code and the manual simply states to replace the console. GoTrax GKS: Specs. GoTrax GKX electric scooter | Tom's Guide 0000003486 00000 n Took 8 business days to fix (total of 11 calendar days).
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