For council property within a block such as apartments or flats, the council also have a responsibility to maintain access areas such as the communal entrance, hall, stairs and landings. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Loans are means tested (based on your income and savings) to see if you need to contribute towards the costs of works. Housing maintenance provider, Wates Living Space, has been appointed by Sheffield City Council to deliver a 2.7m contract to install new external wall insulation to homes throughout the city. Report an empty property. If you are unable to use the portal to report your repair, you can report your repair to us by telephone on 01709 336009. If you have experienced damage to your belongings as a result of the inaction of your landlord or local authority, it is advisable that you seek legal assistance to make a council and local authority compensation claim. These cookies do not store any personal information. Emergency out-of-hours repairs. If you are a council tenant, we can take care of some of the repairs to your home. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Southern Housing Group, Guinness Partnership and Clarion Housing have teamed up to launch the boroughs first community food pantry to combat food poverty, thanks to a contribution equal to 15,000 from leading housing repairs and maintenance provider, Wates Living Space. When requesting a repair, you should tell us: An emergency repair is when there is an immediate danger to health or safety. If you wish to escalate your Stage 1 complaint to a Stage 2 this should be made within one month of receiving the Stage 1 response. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Crawley Borough Council has nearly 800 employees, led by a Chief Executive and 3 directors, who have responsibility for: Environment and Housing Community Services Resources Contact Crawley Borough Council Phone (general): 01293 438000 Fax (general): 01293 511803 Chief Executive: 01293 438626 Director of Environment and Housing: 01293 438754 The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. We also use cookies set by other sites to help us deliver content from their services. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. The Department for Communities and Local Government have produced a repairs guide for landlords and tenants (PDF, 289.43 KB). These cookies will be stored in your browser only with your consent. The safe transfer of 47 staff was extremely complex given their lockdown circumstances and we worked closely with union representatives and our partners at the Council to implement an alternative approach to the TUPE process. Cabinet member for Housing, Councillor Ian Irvine, said: This is great news for our council tenants, who will continue to receive top quality service. Visit therepairs and maintenance or anti-social behaviour pages for details on how to report these issues. Our approach. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Exchange Tower Harbour. Broken appliances such as fridges and washing machines, Internal damage to wallpaper, paint, carpets and curtains, Damage to internal gas and water pipe work, Any other damage to your property no matter how minor. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. We are committed to dealing with all complaints equitably, comprehensively, and in good time. This means that your home will be clean and in a state of good repair. Completion of the Stage 2 review concludes our complaints process. These cookies track visitors across websites and collect information to provide customized ads. Help with preventing and tackling damp, condensation and mould in your home. It affects one person or a group of people and requires a response. We use some essential cookies to make this website work. Coventry Where we have taken legal action that we has a duty to perform, such as recovery of Council Tax or enforcement action. Join our housing register and apply for council housing. We very much look forward to working with the borough again over the next decade, and our priority is to enhance service delivery and working closely with the client to develop a seamless customer journey, ensuring we provide an exceptional service from day one. Housing Options Team Leader at Crawley Borough Council View profile View profile badges . London Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. 5.1.4 Housing Services council had 387 households in temporary accommodation, of which 187 were nightly The Homelessness team continue to see increased demand. You may have to leave your home if major works are needed on the building. Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the 10-year period. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. Buying a council property. Yes, the council is responsible for most repairs to your home, this includes things like small leaks as well as emergency repairs. In a joint letter to the government, written with West Sussex County Council, Crawley Borough Council said the extra costs of housing more Chagossians could result in it declaring a section 114 . Wates Living Space, is continuing to grow its presence in London with an appointment to carry out fire safety works on behalf of Barnet Homes. If you have suffered from illness or injury as a result of the councils failure to take action then you could also make a personal injury claim. Official Facebook page for Crawley Borough Council. 701 were here. If you have asbestos in your home, leave it alone, as it is safe if it is undamaged. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. Content and site Copyright Crawley Borough Council 2020. Confirm Password *. We will take firm action against anyone who does not allow access for this. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. We will attend within 4 hours to make the situation safe. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. Wates Living Space has an existing relationship with Crawley Borough Council, having previously delivered Crawley Homes Decent Homes programme, with works completing in 2012. If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. Homelessness prevention work. If so we can help you claim compensation on a NO Win, NO Fee basis. Applicants for both the above schemes are subject to a Financial means test to determine eligibility. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Improvements and alterations An alteration or improvement to your council house is any work you undertake which alters or improves the building, its grounds or the fixtures and fittings within. You need our permission to carry out alterations or improvements on your council house. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. You should get several weeks warning of any work needed. Where the loan offered is not enough to cover the full cost of the work, you would need to fund the rest. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. The pattern element in the name contains the unique identity number of the account or website it relates to. These include: Rent enquiries including difficulties paying your rent Mutual exchange. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Crawley Homes has implemented a new housing IT system. You will need to register for an online housing account first before you let us know what needs doing.. For an emergency please see the contact details on our emergency repair page and do not use the online account.. Resources for buying a home. For further information and guidance see Bogus callers and phone fraudsters. Previous. Contact a solicitor experienced in council housing disrepair claims to find out more. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. E14 9GE YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. We service all gas appliances supplied by us every year and will leave a certificate confirming that they are safe and in good working order. If the council has failed to act on issues that you have notified them about, then you could be eligible to make a claim against them. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. One of Londons most prominent brutalist residential blocks, Trellick Tower, is set for a major 7.2m restoration programme with the appointment of leading social housing maintenance provider, Wates Living Space, to deliver extensive external works. If it is an emergency and you do not let us in, we may force entry. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. When there is a formal legal claim against the council or legal dispute. Use our repair responsibility finder above, to check who is responsible for carrying out repairs. We are committed to delivering high quality services and we aim to achieve the highest possible standards. East Ham Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. This approach was also implemented across Wates housing repairs contract with Barnsley Metropolitan Borough Council, which also faced similar disruption as a result of Covid-19. The latest contract, valued at 1.4m annually, will see Wates Living Space bring approximately 70 void properties back into use per month. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. The cooperative is reducing the supply of hot water due to. do everything more quickly because you don't have to call us. The framework, which runs until 2024, and will cover thousands of properties across the borough as well as sites in neighbouring Islington. All rights reserved. You can report all repairs, including gas and water, using our online form or on 01293 438111. Housing Enforcement Officers liaise with landlords and agents to fix disrepair. About housing care/EAC Updating housing information Advertise available properties EAC Quality of . Harbour Exchange Square Wates reveals the extent of its positive contributions to Birmingham as they its contract extends to deliver housing repairs and maintenance across the city. 1982 Crawley Borough Council election. We tailor our service offer to meet the strategic needs of individual customers, focusing on the areas that matter most to them. But in a minority of cases, people pursue their complaints in a way which can either hinder the investigation of their, or other peoples complaint or can cause significant resource issues for the council. Furthermore, we have been able to implement this mobilisation approach across another of our housing repairs contracts, which is testimony to the strength of our teams and capability to adapt during times of uncertainty..
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