From researching this seems to be a problem with a lot of Thor coaches from that year. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. Thanks for the replies. Across from the bed there is even a place for an optional 32" LED TV. They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Not just one but every single seat in . Submitting a response indicates a willingness to work with customers to make things right. We had one of our **************** Representatives reach out, the below follow up was provided. I guess that is the million-dollar question. Leaves one to wonder if it was ****'s plan all along to run out the clock. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. We are not responsible for any such errors and reserve the right to correct them at any time. Make Offer. There are often simple reasons why your RV generator won't start, and we will address the most common ones in this article. We took it into the dealer immediately, and they found another issue with the window, and possible water intrusion. Your Thor rep will be reaching out to you to gather more information on the concern. : Stock Number {stockNumber} {priceLabel} {msrp}{salePriceLabel} {saleprice}, 1300 E. Santo Antonio Drive Colton, CA 92324, Sales (909) 413-6689Service (909) 413-6690, Sales (562) 474-6829Service (562) 455-4114, Sales (909) 413-6696Service (909) 413-6697, Sales (951) 386-0319Service (951) 386-0364. _____ Lt Keefer 2018 Hurricane 29M CHF, Saf-T-Plus, SumoSprings . Diesel and gas-powered chassis options. **** from **** contacted ****************** by phone on Tuesday, November 8th, at 2:18pm advising ****************** that in about an hour, I could get with ******* **** about making arrangements to get the vehicle. Mr. ******** needs to arrange pick up with the **** dealership. After getting back both radios not working. If your dealer did not submit proper documentation for repair, we can ask for them to submit all supporting evidence. With so many unique models priced to fit anyone's budget, you are sure to find the motorhome that's made to fit your family. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. You'll find a large closet that can be used for clothes, food, or miscellaneous camp gear, plus there are overhead compartments for even more storage. If these are the type of responses that ****************** will and can expect from **** in the future, ****************** needs to know that and others need to be aware of that, so better choices can be made from other providers when making with purchasing motor vehicle. We have acted in good faith throughout this entire ordeal. Reviewing your recordings of the phone calls will confirm how their lack of taking time to answer many questions of ********************** as a first time contact to **** with new vehicle issues, created a hostile and unproductive communication. EVERYTHING is well documented as to the effort that WE have put into getting these issues resolved. Thor Motor Coach. Prices do not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge and any emission testing charge. Fort Wayne, Indiana, United States. If youre not a big fan of taking the road less traveled, consider the 4x2 sprinter! Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM . Follow the Huynh-Doan family on their trip to Colorful Colorado, why they chose the #rvlife, and the lessons it has taught them along the way. Despite our efforts, occasionally errors resulting from typos, inaccurate detail information or technical mistakes may occur. Rates and amount financed are determined by credit history. We have pictures we can send if you want. Thor Motor Coach Fuses and Breakers Reset and Replacement - YouTube 0:00 / 4:41 Intro Thor Motor Coach Fuses and Breakers Reset and Replacement Thor Motor Coach 51.3K. I lived on a boat many years ago so I understand the perils of 12v living in a movable environment (it seems harsher though). $5,000. They gave **** rv support ***********. Immediately I had power to my Axxera. The best of Class A amenities and more power than a Class B. We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. He also says that **** will charge us labor charges for the work, for defects that the coach had when it left the factory new. I purchased unit as it comes from manufacturer with a seamless roof. Step inside and find a 68" jackknife sofa to the right of the entry door. Due to Covid19 supply chain issues, some features and options shown may be temporarily substituted or removed. Each journey you take with a Palazzo Class A diesel motorhome by Thor Motor Coach is made smooth thanks to the Air-Ride suspension, the Sachs shock absorbers, and the Atlas foundation. Nobody will build them better. Report post. Please send them into the rep you have been working with, or we can reach out to the dealership your coach is at, to obtain photos noting the concern. Needless to say, ******* ***** is very troubled and concern as a dealer on the treatment and conversations (or lack of) to ******************. How can that be so, when this is all from the original claim that was reported to **** when the coach was new and under warranty? Mr. and ***************,the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. I have that same issue, Use button was pushed, but no house power, so no radio or camera power. We have taken the coach all over ***** and **** trying to get the issues resolved. How can **** choose to refuse to fix this chronic and widespread issue? When I tried to bring it back in, it came in a few inches and then stopped. Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: One look at this full-wall slide out coach and you'll be hooked! Thank you. We have gone to great lengths to get these issues resolved, driving the coach to multiple places both in ***** and **** trying to get the issues resolved. **ce the coach was leveled and the slide outs were extended this is when we noticed items not functioning / cosmetics (Workmanship Issues) to include:Wallpaper coming down in several areas ******* Room oDining Room oDriver Side Wall oMaster Bedroom Door support separating hallway from bedroom coming down from the ceiling Gauges on *********** not functioning Light on left side Instrument Panel not working Microwave oWe utilized the microwave on Day 1 and it worked with no issues. Whether you travel to see family or to explore new places, this coach offers a flexible living space that doubles as a bedroom with a privacy curtain. Posts: 7. After reviewing the Pre-Authorization, our stance on the roof concern remains the same. All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. As an industry leader in innovative design, Thor Motor Coach builds a variety of unique styles, sizes and floor plans that feel custom-made at a competitive price. The wires going to the generator are connected with the wrong connectors (not waterproof) The inside wall is pulling away causing the window mesh to fall off. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. We have made attempts to contact the customer regarding finding a service center and facilitating repairs. This is Thors final offer as it has been stated multiple times. Ill keep taking all suggestions and look a while longer. Onan onboard generator. Thor motor coach four winds 24 f e350 chassis. Junior Member. All good. Many of our friends with newer coaches report this same issue.I AM REQUESTING THE FAILING COMPONENTS BE RECOVERED OR REPLACED BY *****I am exhausted from pursuing constant repairs on this coach. This clearly implies that **** knows full well that the labor costs to do the work on our coach far exceeds the $2,000. Does not include Hitch work or accessories. Thanks for the replies. If you wish to set up a factory service appointment to discount you the $2000, please call ************. If you wish to set up a factory service appointment to discount you the $2000, please call ************. THOR AXXERA RADIO.not working??? The RV is a Thor ******* **** 2019 and the vin#*****************. BOTH of which **** has rejected. 2019. Thor Motor Coach, Inc. reserves the right to make changes, substitutions and improvements to its motorhomes without prior notification. purchased in July 2022. The attached scans of the countless emails we have from Thor show the issues were all reported while under warranty. Countless hours spent on the phone, the computer, the road, only to have **** reject the bids we have presented. Both the sofa and dinette offer overhead storage and can each be made into additional sleeping space for the kids or extra guests.Up front above the cab is a 54" x 96" bunk with a 40" swivel flat screen TV.Create all of your favorite meals and snacks easily in this kitchen with a refrigerator, large double sink, three burner range-top, and an overhead microwave. It is NOT THE PRODUCT but the PEOPLE who are not making correct choices when interacting with customers and the handing of service for this vehicle, as we continue to watch and wait, watch and wait . Class Cs with the beloved luxuries of Mercedes-Benz. In addition, **** and ****** refused to allow me to speak to someone with higher authority or a supervisor. While I can understand you the manufacture did not get proper photos or video's needed to properly represent the issue I don't fully grasp how that then would become my problem wherein I'm responsible for getting this material when it just left your branded dealership. Nobody will build them better. Thor Motor Coach Overview Website: www.thormotorcoach.com Headquarters: Elkhart, IN Size: 1001 to 5000 Employees Founded: 2010 Type: Company - Public Industry: Transportation Equipment Manufacturing Revenue: $100 to $500 million (USD) Competitors: Unknown I have a decent amount of mechanical and electronic knowledge and don't mind tearing into something to fix it correctly. This coach is over 6 years old. Call 248-662-9910 or fill out the contact form to learn more. Need advise, had a shop replace house battery and repair inverter. Paperwork included with the purchase documents many of the problems as presenting when brand new.We have powered through many of the issues and paid to have them corrected: slides not level or functional, back toilet not functional, dinette under seat storage not accessible as designed, entry door off level, and this list from the first owner on to us, as second owner, goes on and on.My primary concern today relates to the fabric on my furniture components. The claim is currently under review, you should hear back from your rep by the end of this week. Solar panals not bolted properly to roof.Propane sensor faulty. The retail declared our previous response as satisfactory, see below. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. Just for good measure, recheck those easy to access fuses in the panel in the coach. The issue is not closed nor has resolution been found. It is my hope that after ******* has more documentation available to him, he can make a more reasonable offer in getting these issues resolved once and for all. The dealers in my area state that they dont even know what a ********* is and dont work on them. Yes. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. The radio may well be powered by the house batteries. +26. Save your favorite RVs as you browse. As we all know in March 2020 the ******19 pandemic hit being considered high risk due to ******19 we stayed home to minimize our exposure. With all the family-friendly and pet-friendly features, you'll love traveling in . There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more!Step inside and find a 68" jackknife sofa to the right of the entry door. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Thor Motorcoach Logo linking to Home Page. Thor is saying to just patch it. Doesn't look like I am getting power to the radio since battery replaced. I HAD 5 **** DEALERS REFUSE BECAUSE DON'T HAVE THE CAPABILITY TO HANDLE MY SMALL RV TO RUN DIAGNOTIC TEST on why the SERVICE ENGINE LIGHT is on! Impossible to get under dash if you have a Class C. Thanks to everyone for the advice, fuse in back of radio is good. Class Cs with the beloved luxuries of Mercedes-Benz. Based on the pictures provided to us, there is no repair to be made. The park/travel switch on my coach does not switch the radio to the coach batteries. Want to request a quote on this unit? After no word or information on the status of the vehicle in ******* on Monday, November 7th, from Thor or ****, ****************** made a phone call to ******* **** on Tuesday, November 8th at 9:23am to learn and to his surprise that arrangements had been made on the payment to **** from Thor, on Monday, November 7th! Purchased a New Thor Motorhome ( ******* Branded 23CM) in July of 21' (2022 model year), a month after purchase noticed a larger then normal bubble in the roof coming off a roof vent, reported to selling dealer and repair was declined by ****. Thor now needs to act in good faith and honor their agreement to cover the labor charges and heating breech issues. **** accepted the bid and said that if the contractor needed to submit additional charges, he would accept that. ****************** is acquiring unnecessary cost from the time being spent on this issue, moving a vehicle from one location to another and now the possibility of having to take it to another **** dealer to do what should have been done day one!Is this the type of service and respect as a customer that ****************** can expect every time in the futurehe has to place a telephone call to Thor on questions or warranty issues on a very high price product that ****************** made the decision to purchase from Thor through ******* *****? 3. Motorhomes that are built using an automotive van featuring a functional kitchen, bedroom, and living space; also referred to as camper vans. From the time we purchased the coach we have only driven a total of ***** miles. See dealer for details. ALL OF A SUDDEN everything that was approved is no longer valid, considered null and void by Tristen. Thor Motor Coach Outlaw Class A gas motorhome toy hauler 38MB highlights: Dream Dinette; Residential Refrigerator; 10.1" Touchscreen Dash Radio; Drop-Down Overhead Bunk; 39" Garage TV; Patio Deck Load up the side-by-side and invite your friends along for the trip in this spacious toy hauler coach. Weve compiled a list of hot chocolate recipes that are easy to make and unique for the holidays! Plus tax, title and license. Also, the emails show that we were assured that the issues that were reported when the coach was under warranty would be covered after the travel restrictions were lifted relating to the pandemic. Rusty78609 78.3K subscribers Subscribe 337 Share 16K views 1 year ago #rvliving I finally found the problem. We called Thor and received two emails from customer service rep. ***************** stating that any warranty issues reported to **** while the coach was under warranty would be covered once restrictions were lifted and we could get the coach in. Apologized for the frustrating direction advised from Thor Motor Coach, was informed the coach is currently at *************************. Stock Number ** September 10th we took the ** out. Jumping through hoops. Their customer service rep has ghosted me asks when dealer called they were very rude to someone that purchased a $190k unit from them. {priceLabel}: They said they would me someone to service the vehicle. Now they say we can drive the coach ***** plus miles each way from ***** to ******* for Thor to do the work. This shouldn't be happening. And one, Don't Miss Paradise Oaks RV Resort In Florida. **** now offers us a "goodwill" offer that in no way covers the labor charges to get these flooring & heating breech issues resolved. If you have difficulty registering an account, logging in or need other account-related assistance, send us a message and well get back to you shortly. A representative has been notified and will be with you shortly. Our BIGGEST Class C is HERE!! Check whether the batteries are charged enough. WHO IS RIGHT? Mechanic's Assistant: Are you fixing your Chassis yourself? All standard features and specifications are subject to change. Provide us with some basic info and well appraise your RV. Terms may vary. We strive to ensure all pricing and information contained in this website is accurate. We purchased an expensive coach manufactured by Thor Motor *** with MANY issues and defects. ******* also says we would NOT be reimbursed for any travel expenses. Save your favorite RVs as you browse. Based on what was submitted to Thor, we see no warranty concern. This is leading me down a path of no confidence in THOR, as well as potentially never doing business with them again, it's simply bad business and I would also hope to educate any of their potential customers on what their ownership experience with **** will be like after a six figure purchase. See us for more details. JavaScript is disabled. We have spent more than three years dealing with these issues. Paint. Login to the Owner's Resource Portal to view manuals for older model years. You haven't indicated the make, model and year of your coach so this may or may not apply to your situation. It is winterized and sitting in my driveway for the winter. 1. There is a special tool (like a shiv) that you use to release both sides. I WILL BE SENDING MULTIPLE EMAILS TO ********************************* WITH ATTACHMENTS CONFIRMING EVERYTHING THAT WE HAVE DONE ON OUR PAR AND OUR CONTINUED EFFORTS ACTING IN GOOD FAITH. There's a fuse on the back of the radio. We have a 2017 Thor motor home with a radio installed backup camera. Number Of Radios. or call the glass man in town? It features the best of a class a, along with the best features of a class c. That's what A.C.E. Monthly payments are only estimates derived from the RV price with a 96, 180, 204, or 240 month term, 10% to 20% down, 7.49%-9.24% interest APR, and financing terms are based on approved credit for qualified buyers and does not constitute a commitment that financing for a specific rate or term is available. Listed 15 hours ago in Camp Verde, AZ. Being a 6 year old coach with a second owner, Thor Motor Coach would no longer participate in repairing this coach. We are currently waiting on pictures and an estimate from the service center to determine how to proceed. After getting back both radios not working. Our {brand} prices are so low, {mfg} won't allow us to display our Buy Now Price without you requesting it. stands for - Class A, Class C Evolution. Used 2022 Thor Motor Coach Challenger 35MQ $169,999. The pivotal combination of large Class A amenities with more power than a typical Class B RV. Integrity and transparency still mean something to me being in the automotive repair business, if you make a promise and truly want to fulfill the promise of backing up your product, stand by it. **** had the capability to immediately repair TODAY with all ************* and staff to resolve issue but **** wants me as a customer to relocated the vehicle 108 miles to another dealer to repair at a lower cost. 01/03/2023. He moved to a new position. The only fuse location I'm aware of that's radio related should be the one on the driver's side floor, which I'm sure you've checked. I am rejecting this response because:Truth in the matter is its not my dealership its yours, the represent your brand and how there is policies and procedures in place to properly represent a warranty claim on a vital item such as the roof is beyond me. Now we have two new bids one for $4,500.00 from a subcontractor. As a full-time student looking to earn some extra money during my studies, I went to work part-time at TJ Maxx where I was tasked with managing inventory on the . ft. Refrigerator, Sink, Portable Gas Grill & 1000- watt Inverter (29G). 15,0000miles Specs: Ford E350 . 40 gallon fresh water tank. I think at one point we were just trying to stump him and we couldnt, (Is there anything else we should consider when evaluating the best value for your RV?). Most troubling of all this is how much the ******* family enjoyed the first trip, the layout and performance of the motor vehicle. . Immaculate 2019 Thor Motor Coach Quantum KW29 with only 11,883 miles! To respond to their "normal" claim I've had four different trusted independent repair people look at it, all of which tell me the roof should be replaced wherein soft spots are being created potentially due to moisture. Largest Family-Owned RV Dealer In The Nation. We have been diligently working non-stop to get the flooring and heating breech issues resolved. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. ************************* said that they would pay ******* ***** 26hrs for their labor.
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