Regus flagged this review for containing harmful or illegal content.Read more. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. Requesting your retainer refund is very easy: simply log into your online account (i.e. BBB Business Profiles are subject to change at any time. Service 110 Value 107 Shipping 48 Because Regus prefers to hold that retainer as leverage over you. I couldnt see your email address or Regus account reference in your message. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. I couldnt see your email address or Regus account reference in your message. I was a customer with a licensing agreement set to expire on December 31, 2022. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Please advise what can we do to get back our retainer refund? Companies can ask for reviews via automatic invitations. Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace. Once they sell you something that will be the end of you being treated as a valued customer. Customer service is simply poor. Browse our full range of products and services. think about how low this company is. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Regus lacks personal approach The centre's staff are friendly and helpful. We have a team of specialists available 24/7 to help you find the best solution for your business. So last week I logged in to cancel my membership. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. Access our global network of workspaces and business lounges as often as you need. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. Our coworking spaces are designed with collaboration in mind. It is clean and smart and well organised. And whatever the future brings, were able to handle that too. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Transparency is very important to us, and all services can be opted in/out through your online account. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Build an instant presence wherever you need to be, at prime business locations. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? I called them again, which procedure took my time for 3 hours. We will then confirm your payment date and amount. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. This will ensure the agreement ends at the current final date and will not renew further. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. (Sandra, I used the portal at first, however, your system made an error.) I could talk with Myesha. There is non existent customer service department. Appreciate your immediate reply. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Kind regards, Lorraine BruleGlobal Customer Service at Regus. Thanks again for your comments which help us improve. There is non existent customer service department. This company has the worst customer service I have ever experience in my life. Work wherever you need to with flexible access to our global network of workspaces. Don't be fooled by that. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. The company left an official comment on this complaint. It goes against our guidelines to offer incentives for reviews. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. This review was chosen algorithmically as the most valued customer feedback. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. this is absolutely gross and scam. The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. BBB Business Profiles may not be reproduced for sales or promotional purposes. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. 2. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The company left an official comment to this complaint. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. 6. We pay those as well. Regus flagged this review for containing harmful or illegal content.Read more. Please note: Change Management is 1-day training program (Friday). If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. This company offers executive suites & office space, virtual offices and meeting rooms. Originally, total costs 20k THB, but end up with 50k THB. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Have a question or issue with your current products and services? * All prices shown are valid at the time of inquiry, based on 24-month contracts. Hi Hannah, Im sorry if you felt the need to escalate this. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. After investigating we noticed that your online request was missing. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Their billing is confusing, they billing customers one month ahead. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Start checking the messages customers send you. I cannot stress enough the lack of professionalism and poor service. Thank you! If it has been longer than 30 days, please get in touch so we can investigate further. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Regus keeps its policy for payment from customers, only. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. If you need further help, pleasespeak with our team member who is already in touch with you. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Regus Office rented: Wisma Atria Singapore When could I get my retainer back? I sent Regus how my retainer process is going? I would love the opportunity to help further but havent been able to identify your account. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. We found a responsible person where we inform her about the problem. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Such a transfer may require entry into a new agreement. Manage all of your workspace and business needs. This company has the worst customer service I have ever experience in my life. Change management needs to be learnt and implemented through a structured approach so that employees are kept motivated and engaged. *We conduct corporate trainings on your preferred dates and location for no additional cost. 7. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. How BBB Processes Complaints and Reviews. Share your photos and videos with others to prove the truth of your words. It won't go in any direction! I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. www.myregus.com) and go to the End Agreement section. At the end of your contract, they will automatically renew you without a signature and without consent. Get Regus reviews, rating, hours, phone number, directions and more. S. Where's gone them? I called Regus account desk and Dom S. got my call. Your satisfaction is very important. Be part of a vibrant coworking community with dedicated desk or hot desking options. As a matter of policy, BBB does not endorse any product, service or business. Receptionist only can communicate by email, even for the most important things for your business. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The complaint has been investigated and resolved to the customers satisfaction. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. I contacted them about how processed my case after paying the fee for a virtual office. For clarity, you were also charged a retainer top up. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. DO NOT give them your payment info, DO NOT sign with them. They often do so without adequately considering the effect these changes have on people within the organization. After being in my new office they are increasing rent by 8.7%. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. They would not remove the items that I didn't want. but when u need support / CS to talk and solve ur problems its literally non existant. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. September 14 I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. It goes against our guidelines to offer incentives for reviews. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay.
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