Administrative Assistant / Receptionist Job Description, Administrative Receptionist Job Description, Administrator / Receptionist Job Description, Customer Service Receptionist Job Description, Monitor main switchboard, direct calls and/or take messages, Monitor reception emails and action accordingly, Ensure reception, office and meeting room environments are clean and tidy at all times, Administer visitor sign in process and provide site inductions, Collect, sort and distribute internal/external mail and faxes, Coordinate all meeting room bookings, arrange catering when needed and maintain the Board Room, Key liaison officer for building management, Prepare all outgoing freight for collection and general mail to be delivered to the local post box, Order stationary, kitchen supplies, uniforms, special equipment, Manage contacts lists for internal staff, clients and suppliers, Liaise with external maintenance, office equipment suppliers to ensure efficient and timely service, Uses effective customer service skills to meet the needs of the patients, families and the staff to facilitate patient flow, Most tasks will arise and be completed day to day with a very short term focus, however it is important that the incumbent keeps a long term focus in mind, especially in terms of office costs and contracts, Passion for hair and TIGI, and be a strong representation of the brand for those visiting the TIGI studios, Ability to organize and manage numerous tasks at one time and prioritise, To ensure that all Front of House tasks such as visitor pre-registration, To expedite the satisfactory resolution of any problems that may arise, Forecast visitor footfall and determine supply levels required to manage the service, May be required to cover security duties during periods of absence, Must carry, or be able to obtain, a valid SIA license, To undertake any other duties commensurate with this role as determined by the Facilities Manager, Meet and greet all visitors with a warm and professional welcome, Liaise closely with other departments Maintenance, Catering, HR and Marketing Events, ensuring accurate communication takes place, Catering- Order and maintain tea, coffee and dispensable for the client refreshment bar, Assist and support the Admin and Executive Assistant teams in liaising with executives, provide phone and diary cover during absence or meetings, Flexible - You may be asked for example to work in the post room or to assist with meeting room set-up, Time keeping - Be on time to start your shift/working day, Previous experience in leading/supervising a team, Experience of working with hotel/spa booking and scheduling software is desirable, Genuine interest in holistic spa philosophy, Committed, enthusiastic, organized and customer focused, Act as a first point of contact to welcome all visitors & staff on arrival & departure, informing all relevant staff members of their guests arrival, Receive & book all meeting room requests, ensuring any refreshments or equipment requirements are provided and to ensure the rooms in general are kept to a high standard at all times, Receive & sort all incoming mail & deliveries, swiftly notifying all relevant recipients / departments of their arrival, Ensuring all out-going mail is prepared and ready for collection by Royal Mail, FedEx & DHL each day by their respective deadlines, Book any courier requests as required from Head Office & across our London shops, ensuring swift & accurate tracking updates and completion check off, Assist and support with department requests such as training events & presentations, setting up spaces and any additional requirements as needed, Assist with our seasonal selling campaigns, overseeing service delivery of our external caterers, ordering supplies, and liaising regards menu choice and feedback, Carry out scheduled Health and Safety procedures including but not limited to, Record and process the weekly timesheets for the LHQ and CMDES department, Monitor the visitors book and to be aware of the locations of all visitors to the building from security and health & safety aspect, Keep records of all security passes and key fobs that have been issued and administer the key fob door entry system, 5 GCSEs, grade A-C, including English and Maths or equivalent qualifications, At least 3 years experience in Reception duties, including managing meeting room calendars and incoming and outgoing post, Confident managing high volumes of visitors and VIP guests, ensuring excellent service at all times, Maintains an effective operational flow by communicating patients status to appropriate team members and keeping patient apprised, Provides education as necessary to patient regarding test locations, patient portal use, and follow-up (non-clinical) actions, Respectfully but firmly requests co-pays and/or outstanding balance at time of check-in, Ensures cash control by collecting, processing and balancing funds in the practices designated system and documents properly per AHMG guideline, In the event a minor, aged 16 or older is selected for the position, their continued enrollment in high school, trade school or college constitutes equivalent, Answer and direct telephone calls received through main directory, Ensure that appearance and condition of main reception area is maintained, Coordinate messenger scheduled deliveries to and from reception desk, Experience managing / leading the front of house department within a hotel / health club setting, Proven experience managing, motivating and training team members, A passion for customer service and exceeding guests expectations, IT literate with experience of placing / receiving product orders, Acquisition and maintenance of our GUESTs, Meet and greet all GUESTs with a friendly and welcoming smile, Manage the main reception area at HMH headquarters in Boston, maintaining a warm and inviting environment for employees and visitors alike, Liaise with employees who are expecting visitors, Answer telephone calls to the Boston headquarters main line, directing callers courteously and effectively, Administrative and communications support for the HMH executive team and Corporate Affairs department as needed, with tasks that may include but are not limited to scheduling, event logistics, organizational tasks, writing, design and other activities, Friendly disposition with excellent communication skills, Deal with GUEST queries and requests and arrange assistance as necessary, Prepare GUEST folio and check GUEST out upon departure, Operate a switchboard and direct incoming calls, take and relay messages, execute wake-up calls, Will be required to take live booking enquiries and also follow through with the hotels reservation procedure, Complete various aspects of Front Office administration as directed. (Include what is relevant to the position in your organization. A step-by-step guide to help you hire top quality receptionists. By reviewing job description examples, you'll be able to identify what technical and soft skills, credentials and work experience matter most to an employer in your target field. Receptionists are typically more hands-on with customers and need to be able to handle multiple tasks at once to keep them happy. Front desk receptionists play a key role in a wide range of organizations as they often present the first impression of the organization to clients and . Learn about the key requirements, duties, responsibilities, and skills that should be in an executive assistant job description. This detailed guide features a receptionist job description, as well as everything you need to know about the role of a receptionist, average salaries, required qualifications, career progression and more. Qualifications for spa receptionist. Desk managers are also responsible for setting the tone and atmosphere of a business, which can be beneficial to guests. Answering, forwarding, and screening phone calls. She takes bookings (by telephone or email), prepares bills and takes payments. Receptionists are expected to be familiar with office scheduling software and have to make swift adjustments when schedules change. In any case, there is no shortage of techniques that someone can learn to be successful as a receptionist. Team Lead Job Description. Working as a receptionist, you may bear the brunt of visitors' and supervisors' frustrations. The receptionist's job could always turn out to be a step towards a more fulfilling career. Business Transformation Lead Job Description. They also have strong communication and interpersonal skills. Receptionist Job Description - Betterteam A receptionist can provide a great experience to those walking into your office or calling over the phone. Greet clients and visitors with a positive, helpful attitude. They must be able to work well with others and be able to oversee an office's day-to-day operations. Assist with Spa treatments as and when required. Manage large amounts of inbound and outbound calls in a timely manner. To help support our reporting work, and to continue our ability to provide this content for free to our readers, we receive compensation from the companies that advertise on the Forbes Advisor site. Some companies may require a strong communication skills, while others may prefer someone who is knowledgable about office supplies and technology.Regardless of the requirements, it is important that a receptionist be proactive and busy in their work. ), (Tell potential candidates about company history, culture, mission and vision. The position of team lead is found across all industries and companies. All Rights Reserved. The job of the front desk leader is to ensure that all tasks are completed correctly and on time, so that guests can have a good experience. Sign up for Workable's 15-day free trial to post this job and hire better, faster. Southwick Village by StoryPoint Group. Physicians and other staff know they can rely on you to provide the best possible patient experiences, which is why you'll have an opportunity to mentor others as you grow with Legacy. This role may require working in shifts, so flexibility is a plus. A Hotel Receptionist, or Front Desk Officer is responsible for welcoming guests and acting as their first point of contact. This entails answering calls and fielding them accordingly, addressing visitor questions and needs, and providing an overall welcoming environment. This learning should include information about personnel, organization, and service improvement, Ability to work effectively under continuing pressure and possible interruptions, Ability to understand and keep to instructions, whether oral or written, Any previous training on customer service or people management will be an added advantage, Working in similar occupation to have gained experience on the job, which demonstrates possession of the required abilities and knowledge, Having a chatty and cheery personality. It's anonymous and will only take a minute. It is where guests can check in, make reservations, and receive customer service. We also use third-party cookies that help us analyze and understand how you use this website. They help with customer service and taking care of all the small tasks that need to be done in order for the office to run smoothly. But opting out of some of these cookies may have an effect on your browsing experience. Our company is growing rapidly and is looking to fill the role of head receptionist. Receptionist Job Description. Assisting clients in finding their way around the office. You also have the option to opt-out of these cookies. Bachelor's and Associate Degree You will be in charge of giving clients directions to various parts of the office, contacting employees regarding visitors, answering phones and taking messages, and sorting and distributing mail. Source and more reading about lead receptionist jobs: 2021 by Bromundlaw. Veterinary Receptionist Job Description, Key Duties and Responsibilities All rights reserved. They also have the ability to multi-task and are comfortable in a variety of positions. You'll see a scenario with Show More Lead Receptionist Education Requirements, Operations and Patient Safety for Healthcare IT Staff. They greet visitors, answer phone calls, and run errands while maintaining professional composure throughout interactions with customers or potential clients. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You will take on a rewarding position with an innovative company where hard work pays off and advancement is always a . They answer and transfer phone calls to employees, sort and deliver mail to employees, and greet visitors when they arrive for meetings with management or sales staff. Ability to multi task. These cookies do not store any personal information. Assisting clients in finding their way around the office. This oftentimes includes performing ad hoc administrative duties as needed. Digitally savvy. Strong keyboarding, data entry and typing skills with a minimum of 25 wpm net. Post incoming checks as instructed. You should also be able to keep up with the latest news and trends in the industry. When you onboard an employee, you must have them sign I-9 and W-4 forms, report new hires to your states department of labor, ensure youre set up to file payroll taxes and post any required notices in shared workplaces. With that said, there can be a lot of overlap between the two positions. Hospital Receptionist Job Description For 2023 - Zippia They may be best suited for positions in industries that require the use of computer software applications, such as finance or marketing. Try ZipRecruiter today by creating a free account! They work closely with the office staff to make copies of mail and fax documents. Her writing has also appeared in NewsWeek and Huffington Post. This resource pool position may be required to work in Oregon and/or Washington. This website uses cookies to improve your experience while you navigate through the website. Information provided on Forbes Advisor is for educational purposes only. Americas: +1 857 990 9675 Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. include: Desired experience for Front office managers who work in medical offices are likely to enjoy much more regular hours. The Receptionist will provide efficient and courteous service to all residents and guests. In some cases, front desk managers may also be responsible for providing a clear and concise customer service experience. We have included head receptionist job description templates that you can modify and use. Receptionists work within an organization to help it run smoothly. Generally, they report directly to an Office Manager. If you are making a resume for a receptionist job, the skills and qualities presented above can be used in the skills section of the resume to make sure that you have the skills to excel in the job. Receptionist Job Description [Updated for 2023] - Indeed Receptionists may feel stressed in fast-paced work environments or have a high level of administrative responsibility. This role may require working in shifts, so flexibility is a plus. The receptionist is the one who greets people. This typically includes answering phones, directing calls, greeting visitors, and preparing rooms for meetings and training. How To Find The Cheapest Travel Insurance, Managing security and telecommunications systems, Handling queries and complaints via phone, email and general correspondence, Taking and ensuring messages are passed to the appropriate staff member in time, Receiving, sorting, distributing and dispatching daily mail, Handling transcription, printing, photocopying and faxing, Recording and maintaining office expenses, Coordinating internal and external events, Managing office inventory such as stationery, equipment and furniture, Overseeing office services like cleaners and maintenance service providers, Assisting the HR team with recruitment, onboarding and termination processes, Maintaining safety and hygiene standards of the reception area, Adept at prioritizing, scheduling and multitasking. 2023 Forbes Media LLC. But the receptionist is just one part of the organization. During the typical day of a receptionist, he or she takes phone calls, schedules appointments, and manages internal and external traffic within the office space. These cookies will be stored in your browser only with your consent. This post presents detailed information on the job description of a senior receptionist, including the key duties, tasks, and responsibilities they commonly perform.
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